Summary
Overview
Work History
Education
Skills
Language
Certification
Timeline
Generic

Diamond Hill

Prentiss,MS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Unit Secretary

Lamar Health and Rehab
03.2023 - Current
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Maintained current and accurate medical records for patients.

Unit Secretary

Forrest General Hospital
12.2020 - 02.2023
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.

CSR

Walmart.com
10.2018 - 11.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.

Manager

Wards
03.2013 - 09.2018
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Prentiss High School
Prentiss, MS
05-2011

Skills

  • Customer service
  • Incoming call reception
  • Strong organization
  • Telephone reception
  • Detail-oriented
  • Microsoft office proficiency
  • Teamwork
  • Excellent work ethic
  • HIPAA compliance
  • Data entry
  • Epic systems
  • Cash handling

Language

English
Full Professional

Certification

  • CMAA - Certified Medical Administrative Assistant
  • CM - Certified Manager Certification

Timeline

Unit Secretary

Lamar Health and Rehab
03.2023 - Current

Unit Secretary

Forrest General Hospital
12.2020 - 02.2023

CSR

Walmart.com
10.2018 - 11.2020

Manager

Wards
03.2013 - 09.2018

Prentiss High School

Similar Profiles

CREATE PROFILE