Diamond Holsey
Albany,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Catering Manager
Albany State University
Albany, Georgia
08.2023 - 06.2024
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Grew sales of catering services through strategic marketing and promotions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Customer Service Representative
Teleperformance
Albany, GA
06.2016 - 04.2024
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Food Service Supervisor
Dougherty County Jail
Albany, Georgia
01.2018 - 08.2018
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05-2014
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Conflict Resolution
- Delivery Scheduling
- Researching
- Retail Marketing
- Customer Service
Timeline
Catering Manager
Albany State University
08.2023 - 06.2024
Food Service Supervisor
Dougherty County Jail
01.2018 - 08.2018
Customer Service Representative
Teleperformance
06.2016 - 04.2024
High School Diploma -
Dougherty Comprehensive High School