Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Horton

Wichita,United States

Summary

As an innovative professional with years of varied experience, I am adept at enhancing systems and tailoring solutions to meet goals. I have a track record of successfully leading projects from inception to completion, contributing to the growth and success of organizations. I possess strong analytical, communication, and teamwork abilities, with a proven aptitude for rapidly adjusting to new environments. I am keen to contribute to team achievements and to further hone my professional skills, bringing a positive outlook and a commitment to ongoing learning and development.

Overview

10
10
years of professional experience

Work History

Discovery Preschool Teacher

Kinder Care Learning Center
01.2023 - Current
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Supported students in developing self-esteem and self-confidence.

Kid Zone Attendant

YMCA Daycare
01.2022 - 12.2023
  • Built and established positive relationships with patrons, team members and supervisors.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Built constructive and open relationships with families with forthright yet friendly communication.

Shift Leader

Walgreens
02.2020 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Recruiting Specialist

Express Employment Professionals
03.2019 - 02.2020
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Hired employees and initiated new hire paperwork process.
  • Supported management in developing and implementing personnel policies and procedures.
  • Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Administered employee benefits programs and assisted with open enrollment.

2nd Assistant Manager

Yankee Candle
01.2018 - 04.2019
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.

Office Manager

Kay Jewlers
04.2017 - 02.2019
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in overseeing daily operations of the team to ensure smooth workflow and adherence to company policies and procedures
  • Supported Manager in conducting performance evaluations, providing constructive feedback, and addressing areas for improvement
  • Managed inventory levels, monitored stock levels, and placed orders to maintain optimal product availability
  • Demonstrated strong product knowledge to effectively assist customers in selecting the perfect jewelry pieces for various occasions
  • Consistently met and exceeded monthly sales targets by utilizing effective communication and sales techniques.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated schedules and timelines for events.

Team Lead

Motherhood Maternity
01.2016 - 03.2017
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Travel Consultant

Omni Management Group
10.2014 - 01.2016
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Handled sensitive information with professionalism and discretion.
  • Collected, handled and documented payments for travel services and associated feels.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Education

High School Diploma

Skills

  • Classroom Management
  • Activity Planning
  • Conflict resolution techniques
  • Team Leadership
  • Verbal/written communication
  • Flexibility
  • MS Office Proficient
  • Time Management

Timeline

Discovery Preschool Teacher

Kinder Care Learning Center
01.2023 - Current

Kid Zone Attendant

YMCA Daycare
01.2022 - 12.2023

Shift Leader

Walgreens
02.2020 - 03.2021

Recruiting Specialist

Express Employment Professionals
03.2019 - 02.2020

2nd Assistant Manager

Yankee Candle
01.2018 - 04.2019

Office Manager

Kay Jewlers
04.2017 - 02.2019

Team Lead

Motherhood Maternity
01.2016 - 03.2017

Travel Consultant

Omni Management Group
10.2014 - 01.2016

High School Diploma

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Diamond Horton