Diamond Jackson
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Southside Medical Center
06.2015 - 07.2016
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
Administrative Assistant
United Education Institute
08.2016 - 01.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Work From Home Customer Service Agent
TurboTax
01.2020 - 04.2023
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Documented calls according to TurboTax policies for use in performance measurement and business progress tracking.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Answered live online chats to give quick answers and solve problems faster.
- Assist Taxpayer with filing tax returns.
Education
No Degree - Medical Assistant
United Education Institute
Morrow, GA04.2019
Skills
- Client Relations Skills
- High-Volume Environments
- Strong Telephone Etiquette
- Website Navigation
- Call Center Operations
- Interaction Documentation
- Training Programs
- Daily Logs
- Cold Calling
- Order and Refund Processing
Certification
BLS Provider
Timeline
Work From Home Customer Service Agent
TurboTax
01.2020 - 04.2023
Administrative Assistant
United Education Institute
08.2016 - 01.2020
Administrative Assistant
Southside Medical Center
06.2015 - 07.2016
No Degree - Medical Assistant
United Education Institute