Diamond Jackson
Arlington,TX
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
7
7
years of professional experience
Work History
Cable System Installer Maintainer
US Army
Fort Hood, TX
05.2020 - 01.2024
- Install and maintain data and telephone cable lines, ensuring reliable connectivity between external networks and building infrastructure.
- Conduct comprehensive testing of cables utilizing volt-OHM meters, spectrum analyzers, and signal level meters to guarantee system integrity.
- Execute service installations, upgrades, and modifications for both residential and commercial clientele, maintaining a high standard of customer satisfaction.
- Troubleshoot system issues employing diagnostic tests to assess and rectify connectivity problems, while adhering to strict safety protocols during equipment operation.
Sales Associate
Auto-Zone
Baton Rouge, LA
03.2019 - 02.2020
- Enhanced customer engagement by efficiently organizing merchandise displays and maintaining store aesthetics.
- Delivered exceptional customer service by assisting with product location, providing information on product usage, and ensuring a welcoming environment.
- Contributed to sales growth by recommending additional products and assisting customers in making informed purchasing decisions.
- Managed product returns and exchanges with a focus on customer satisfaction, while effectively balancing multiple priorities under tight deadlines.
Hotel Associate
Intown Suites
Baton Rouge, Louisiana
03.2019 - 08.2019
- Assisted guests with check-in and check-out procedures, including providing relevant information about hotel amenities and services.
- Provided outstanding customer service to ensure guest satisfaction.
- Answered incoming calls promptly and courteously, routing them to appropriate personnel as necessary.
- Processed cash, credit card, and other payments for guest bills.
Store Associate
McDonalds
Baton Rouge, Louisiana
02.2018 - 09.2018
- Efficiently managed a high-volume of customer orders at McDonald's, maintaining exceptional levels of customer service while ensuring accuracy and timely preparation of food items.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
Fast Food Worker
Five Guys
Baton Rouge, Louisiana
03.2017 - 07.2018
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Collaborated with other team members to ensure timely completion of tasks.
- Regularly checked inventory levels for restocking needs.
Education
High School Diploma -
McKinley Senior High School
Skills
- Leadership Management
- Problem Solving
- Collaboration
- Time Management
Affiliations
Member of Zeta Phi Beta developed leaders in the community; supported organized charities and created legislation for social change
Timeline
Cable System Installer Maintainer
US Army
05.2020 - 01.2024
Sales Associate
Auto-Zone
03.2019 - 02.2020
Hotel Associate
Intown Suites
03.2019 - 08.2019
Store Associate
McDonalds
02.2018 - 09.2018
Fast Food Worker
Five Guys
03.2017 - 07.2018
High School Diploma -
McKinley Senior High School