Diamond Jackson
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
State Parole Officer
Texas Department Of Criminal Justice
09.2023 - Current
- Improved offender rehabilitation by conducting thorough assessments and developing tailored re-entry plans.
- Enhanced public safety by supervising parolees and ensuring compliance with court-ordered conditions.
- Collaborated with community resources for effective offender support, reducing recidivism rates.
- Maintained accurate case records, ensuring timely reporting of relevant information to appropriate parties.
- Conducted investigations and arrests when necessary to enforce parole conditions and protect the community.
- Testified in court hearings, providing clear and concise information about parolee behavior and compliance.
- Participated in ongoing training to stay updated on best practices in parole supervision and case management.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Contributed to continuous improvement of departmental policies and procedures by offering feedback and suggestions based on experience in the field.
- Served as a resource for parolees, providing guidance and support to help them navigate challenges of reintegration into society.
Direct Support Professional
Devereux Advanced Behavioral Health
10.2020 - 08.2021
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Bartender
Pete’s Piano Bar
07.2020 - 07.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Waitresses
Pappasito’s Cantina
03.2018 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Aide
Altus / Riceland Outpatient facility
06.2017 - 08.2018
- Improved patient comfort by providing compassionate care and addressing individual needs.
- Assisted medical staff with diagnostic procedures for accurate results and timely treatment.
- Contributed to efficient workflow by promptly completing assigned tasks and assisting in daily operations.
- Promoted patient safety through adherence to infection control protocols and proper use of equipment.
- Supported healthcare team in managing appointments, coordinating schedules, and processing paperwork for optimal organization and time management.
- Provided vital assistance during medical procedures, ensuring smooth operations and positive outcomes.
- Took and recorded patients' vital signs, documenting in medical charts.
- Administered medications and injections as directed by healthcare professionals.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
Cashier Lead /Retail Sales Associate
American Eagle
09.2016 - 05.2017
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
- Assisted management in setting performance goals for cashier staff, leading to improved productivity.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
- Led cashiers and associates in providing thoughtful customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Medical Office Specialist
Dr. Lonnie Bean Gastro
06.2014 - 01.2016
- Skilled at working independently and collaboratively in a team environment.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
- Assisted in billing tasks by accurately inputting data into the electronic health record system, reducing errors and delays in payment processing.
- Improved communication between staff members by effectively coordinating meetings, agendas, and distributing information in a timely manner.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
- Collaborated closely with insurance companies to verify coverage details, submit claims, and process payments promptly.
- Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
Education
Law
John Marshall Law School - Atanta
Atlanta, GABachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX05.2020
High School Diploma -
Kirbyville High School
Kirbyville, TX06.2015
Skills
- Relationship Building
- Timely/Efficient
- Great Teamwork Skills
- Legal knowledge
- De-Escalation Techniques
- Professional boundaries
- Analytical Thinking
- Interviewing expert
- Professional telephone etiquette
- Workload Management
- Multitasking and Organization
- Tech-Savvy
Affiliations
- Houston Children's Charity
- Julie Rodgers Gift for Life, 5k Color Run
- Charlotte E. Ray Legal Society
- Future Black Lawyer Association
- Cancer Society
- The Future Beyond Charity
- Volunteers of America Texas
Timeline
State Parole Officer
Texas Department Of Criminal Justice
09.2023 - Current
Direct Support Professional
Devereux Advanced Behavioral Health
10.2020 - 08.2021
Bartender
Pete’s Piano Bar
07.2020 - 07.2021
Waitresses
Pappasito’s Cantina
03.2018 - 03.2020
Medical Aide
Altus / Riceland Outpatient facility
06.2017 - 08.2018
Cashier Lead /Retail Sales Associate
American Eagle
09.2016 - 05.2017
Medical Office Specialist
Dr. Lonnie Bean Gastro
06.2014 - 01.2016
Law
John Marshall Law School - Atanta
Bachelor of Science - Criminal Justice
Prairie View A&M University
High School Diploma -
Kirbyville High School