Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Jarrett

Waikoloa

Summary

Highly motivated and positive individual with special education experience, ie. Autism. Passionate about working with children. Eager to continue education and expand experience. Also is a knowledgeable Guest Service Representative (PBX) experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multitasker successful at meeting performance objectives and helping team members. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

15
15
years of professional experience

Work History

RESIDENTIAL AIDE

Mental Health Kokua
10.2023 - Current
  • Holds weekly House meetings with residents
  • This includes going over activities, chores, safety drills once a month and other things that residents want to report to staff
  • Responsible for intakes and discharges for each resident that comes into the program on my property
  • Completes monthly goal assessments
  • Completes yearly consents and resident leases
  • Assists residents with applying for food stamps and SSDI
  • Assists residents with finding job opportunities and permanent independent housing
  • Assists resident with monitoring medications and keeping a MAR
  • Managed and maintained documentation and records related to resident interactions and incidents
  • Provided emergency first aid and summoned medical assistance for critical situations
  • Determined need for facility maintenance and repair and notified appropriate personnel

GUEST SERVICE AGENT

The Westin Hapuna Beach Resort
07.2022 - 09.2023
  • Operated switchboard and routed incoming calls to appropriate departments
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance
  • Maintained accurate records of calls placed and received
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction
  • Followed up on customer inquiries to confirm issues were adequately addressed
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls
  • Scheduled and confirmed restaurant reservations for guests

CHILDCARE AID

The Center For Discovery
08.2018 - 12.2019
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
  • Oversaw students in classroom to monitor, enforce rules and support lead teacher
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Supported instructor with test administration, curriculum development and assignment grading
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Performed special tasks to help students with special needs learn and grow
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction
  • Assisted teachers with supervision and care of group of 8 children

SALES ASSOCIATE

Target
03.2017 - 04.2018
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Tracked stock using company inventory management software
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained organized, presentable merchandise to drive continuous sales
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

CHILD YOUTH PROGRAM ASSISTANT

Waimanalo Summer Fun
05.2010 - 08.2014
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Set overall vision and provided team leadership
  • Created enjoyable and interesting learning environment for students each year
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Observed and evaluated students' performance, behavior, social development and physical health
  • Developed and implemented fun, educational activities for children of varying ages
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills

Education

HIGH SCHOOL DIPLOMA -

Kailua High School
Kailua, HI
01.2005

Skills

  • Group and individual instruction
  • Great communication skills
  • Special education
  • Time management
  • Customer assistance
  • Creative problem solving
  • Quick learner
  • Computer proficient

Timeline

RESIDENTIAL AIDE

Mental Health Kokua
10.2023 - Current

GUEST SERVICE AGENT

The Westin Hapuna Beach Resort
07.2022 - 09.2023

CHILDCARE AID

The Center For Discovery
08.2018 - 12.2019

SALES ASSOCIATE

Target
03.2017 - 04.2018

CHILD YOUTH PROGRAM ASSISTANT

Waimanalo Summer Fun
05.2010 - 08.2014

HIGH SCHOOL DIPLOMA -

Kailua High School

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Diamond Jarrett