Diamond Jenkins
Tampa,FL
Summary
Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Possess a deep understanding of customer service best practices and related options. Dedicated Customer Service professional with extensive knowledge in service delivery and proven ability to multitask effectively. Commitment lies in maintaining professional relationships that enhance profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative I
State Of Florida - DCF
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Sales Advocate
AT&T
08.2022 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Team Lead
Madrag Clothing Store
03.2021 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
Sales and Support Associate
Victoria's Secret
12.2019 - 02.2021
- Operate registers and credit card machines during sales transactions
- Assist customers with questions about products, apparel, and sizing
- Advocated for sellers and provided feedback to enhance selling process for overall improvements
- Issued credits for contested returns, shipping fees and damaged merchandise
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies
- Drove team revenue totals by bringing in over $10,000 in sales
Front Desk Receptionist
Career Source Broward
06.2018 - 07.2019
- Processed student registrations and withdrawals
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Education
Diploma - Diploma
King High School
Skills
- Time management
- Team player
- Telephone etiquette
- Office administration
- Cash handling
- Data entry
- Verbal and written communication
- Selling Techniques
- Sales Documentation
- Problem-Solving Strengths
- Product and Service Sales
- Active Listening
- Data Entry
- Call center experience
Certification
Certified in Microsoft Word
Timeline
Customer Service Representative I
State Of Florida - DCF
02.2024 - Current
Sales Advocate
AT&T
08.2022 - Current
Team Lead
Madrag Clothing Store
03.2021 - 08.2022
Sales and Support Associate
Victoria's Secret
12.2019 - 02.2021
Front Desk Receptionist
Career Source Broward
06.2018 - 07.2019
Diploma - Diploma
King High School
Certified in Microsoft Word
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