Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond J. Jackson

Plano

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

District Parole Officer

Texas Department Of Criminal Justice
08.2020 - Current
  • Enhanced public safety by closely monitoring parolees'' activities and promptly addressing violations.
  • Streamlined administrative processes by implementing efficient systems for tracking appointments, court hearings, and other important dates.
  • Managed crisis situations involving high-risk individuals, utilizing de-escalation techniques when necessary to ensure public safety.
  • Improved parolee success rates by developing tailored reentry plans and providing consistent support.
  • Conducted thorough investigations of alleged parole violations, ensuring fair outcomes for all parties involved.
  • Maintained detailed case files, documenting progress and ensuring accurate record-keeping for each individual on parole.
  • Conducted risk assessments to determine appropriate levels of supervision and intervention strategies for each offender on parole.
  • Collaborated with local law enforcement agencies to share information and coordinate responses to potential threats.
  • Reduced recidivism rates by establishing strong relationships with parolees and offering guidance in overcoming challenges.
  • Effectively communicated expectations and consequences, holding offenders accountable while working towards rehabilitation goals.
  • Provided comprehensive supervision of assigned caseload, meeting regularly with parolees to assess progress and address concerns.
  • Developed strong partnerships with community organizations to provide additional support for successful reintegration efforts.
  • Prioritized public safety while balancing the needs of offenders, fostering an environment conducive to positive change and personal growth.
  • Facilitated positive change in parolees'' lives by connecting them with community resources and counseling services.
  • Monitored parolee compliance with court-ordered treatment programs, ensuring that individuals received necessary support for successful rehabilitation efforts.
  • Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.

ABA Therapist

Behavioral Transformations
12.2019 - 07.2020
  • Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
  • Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
  • Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
  • Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
  • Monitored and documented client progress using data collection techniques.
  • Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
  • Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
  • Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
  • Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
  • Promoted positive behavior change through consistent implementation of reinforcement systems and structured behavior intervention plans.

Texas Works Advisor

Texas Health and Human Services
05.2019 - 12.2019
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
  • Effectively communicated with other employees and upper management to ensure complete care of customers.
  • Evaluated the customers' needs and provided service options to meet their requirements.
  • Employed knowledge of policy to make appropriate recommendations for clients.
  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
  • Greeted customers and offered them assistance where possible.

Cashier/Customer service Rep

Kroger
03.2017 - 05.2019
  • Accurately completed cash register transactions.
  • Adhered to all store retail procedures and policies.
  • Cleaned shelves, tables, and counters.
  • Educated customers about product options to exceed their experience.
  • Established strong business relationships and created a deadline-driven team.
  • Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.
  • Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
  • Maintained records of sales.
  • Received and processed cash and credit payments.
  • Represented the store as an ambassador in a positive and professional manner.
  • Served multiple customers simultaneously in a stressful environment.
  • Watched for, recognized, and prevented security risks.

Clerical

Delta State University
08.2015 - 05.2018
  • Answered caller or visitor inquiries on a huge variety of topics.
  • Dealt with unhappy or belligerent customers with a calm voice and manner.
  • Ensured incoming and outgoing mail reached the appropriate destinations.
  • Found creative solutions to resolving diverse customer problems.
  • Juggled multiple tasks at the same time and completed them quickly.
  • Learned titles and job duties of all staff members so calls could be directed accurately, cutting down on customer frustration at multiple transfers.
  • Established strong business relationships and created a deadline-driven team.
  • Received and processed cash and credit payments.
  • Watched for, recognized, and prevented security risks.
  • Assessed any changes that needed to be made with tuition and assisted in collecting fees.
  • Directed all activities within the institution, academic or otherwise.
  • Directed scholarship programs and recommended recipients.

Overnight Stocker

Wal-Mart
06.2015 - 08.2015
  • Completed all cleaning, stocking, and organizing tasks in assigned sales area.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Desk Assistant

Delta State University
08.2014 - 05.2015
  • Recorded data and monitor who comes in and out dorms.
  • Provided information, support, and services to residents.
  • Help distributed resident’s mail and dorm check notices.
  • Enforced all university and housing policies and procedures.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.
  • Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
  • Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
  • Improved office efficiency by organizing and streamlining filing systems.
  • Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Bachelor of Science -

Delta State University
Cleveland, MS
05.2019

High School Diploma -

Eastside High School
Cleveland, MS
05.2014

Skills

  • Offender supervision
  • Community resources
  • De-escalation techniques
  • Policy enforcement
  • First aid and CPR
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Computer skills
  • Customer service and communication skills

Timeline

District Parole Officer

Texas Department Of Criminal Justice
08.2020 - Current

ABA Therapist

Behavioral Transformations
12.2019 - 07.2020

Texas Works Advisor

Texas Health and Human Services
05.2019 - 12.2019

Cashier/Customer service Rep

Kroger
03.2017 - 05.2019

Clerical

Delta State University
08.2015 - 05.2018

Overnight Stocker

Wal-Mart
06.2015 - 08.2015

Desk Assistant

Delta State University
08.2014 - 05.2015

High School Diploma -

Eastside High School

Bachelor of Science -

Delta State University

Similar Profiles

CREATE PROFILE