Hi, I’m
Diamond Johnson
Gary,IN
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. I'm trained in POS software and customer service with dedication to achieve efficiency and accuracy.
Overview
8
years of professional experience
Work History
Pilot Travel Center Flying J
Cashier
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Chicago Transit Authority, CTA
Customer Service Representative
01.2020 - 01.2021
Job overview
- provided customer assistance to transit patrons aboard transits
- Maintains amiable relations with customers at all times. Interacts with and effectively assists customers in normal and emergency situations.
- answered questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.
Walmart
Customer Service Representative
02.2018 - 06.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions
Loris Closet
Shift Supervisor
01.2015 - 01.2018
Job overview
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
McDonald’s
Crew Trainer
11.2012 - 01.2015
Job overview
- Mentored junior employees to improve performance, food safety, and customer service.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Worked with floor team and managers to meet wide range of customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed refunds and exchanges in accordance with company policy.
Education
Tricoci University of Beauty Culture, LLC - HighlandHighland, IN
Certified Aesthetician from Ethics
04.2022
Englewood Excel Academy Chicago, IL
High School Diploma
06.2014
Skills
- Verbal and Written Communication
- Goal-Setting and Achievement
- Customer Service Excellence
- POS Systems Operations
- Complex Problem-Solving
- Retail Merchandising
Timeline
Customer Service Representative
Chicago Transit Authority, CTA
01.2020 - 01.2021
Customer Service Representative
Walmart
02.2018 - 06.2019
Shift Supervisor
Loris Closet
01.2015 - 01.2018
Crew Trainer
McDonald’s
11.2012 - 01.2015
Cashier
Pilot Travel Center Flying J
Tricoci University of Beauty Culture, LLC - Highland
Certified Aesthetician from Ethics
Englewood Excel Academy
High School Diploma
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