Diamond Johnson
Richmond,VA
Summary
A highly motivated customer service professional with over 7 years of experience in customer-facing roles and 2 years of experience as a Virtual Assistant. Excellent communication skills and a proven track record of providing high-quality customer service in a fast-paced environment. Proficient in processing customer payments, conducting credit screenings, and providing customer support and assistance. Knowledgeable in Medicare and Medicaid processes. Skilled in virtual assistance, including data entry, scheduling, and email management.
Overview
10
10
years of professional experience
Work History
Virtual Assistant
Call Squad VA Service
10.2021 - 01.2023
- Provided administrative and technical support to clients remotely
- Managed client email inboxes, scheduling appointments, and organizing files
- Assisted with data entry and record keeping, ensuring accurate and up-to-date information.
Customer Service Representative
Conduent
09.2019 - 08.2021
- Handled inbound and outbound calls regarding Medicaid/Medicare recipients
- Processed Medicaid applications and provided clients with relevant information
- Assisted clients with details about Medicare plans and resolved customer issues.
Retail Customer Service Associate
Conn’s HomePlus
10.2018 - 03.2019
- Processed customer payments and performed credit screenings
- Switch boarded calls and provided payment options to customers
- Assisted customers with product and service inquiries, providing technical support and problem resolution.
Cashier
Rite Aid
01.2017 - 10.2018
- Managed cash transactions and stocked merchandise
- Provided customer assistance as needed and resolved customer issues.
Customer Service Representative
General Dynamics Information Technology
03.2016 - 12.2017
- Answered inbound calls and processed Medicaid applications over the phone
- Gathered confidential information to perform screenings and provided screening results to customers
- Assisted customers with technical support, resolving customer issues, and answering questions.
Sales Associate
DTLR, INC
12.2016 - 04.2017
- Assisted customers with shoe selections and inquiries
- Processed transactions and restocked merchandise
- Provided customer support, resolving customer issues and answering questions.
Crew Member/Cashier
McDonald's
08.2015 - 11.2016
- Handled cash transactions and prepared food for customers
- Maintained a clean work environment and assisted customers with inquiries and product information.
Cashier
Kings Dominion
04.2014 - 08.2015
- Managed cash transactions and prepared food for customers
- Maintained a clean work environment and assisted customers with inquiries and product information.
Education
High School Diploma -
George Wythe High School
2016
Skills
- Customer Service
- Customer Support
- Technical Support
- Problem Resolution
- Communication Skills
- Cash Management
- Credit Screening
- Medicaid/Medicare Knowledge
- Product and Service Inquiries
- Team Member
- Departmental Support
- Administrative Duties
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Call Squad VA Service
10.2021 - 01.2023
Customer Service Representative
Conduent
09.2019 - 08.2021
Retail Customer Service Associate
Conn’s HomePlus
10.2018 - 03.2019
Cashier
Rite Aid
01.2017 - 10.2018
Sales Associate
DTLR, INC
12.2016 - 04.2017
Customer Service Representative
General Dynamics Information Technology
03.2016 - 12.2017
Crew Member/Cashier
McDonald's
08.2015 - 11.2016
Cashier
Kings Dominion
04.2014 - 08.2015
High School Diploma -
George Wythe High School
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