Diamond Jordan
Lawrenceville,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Allstate Corp
Dallas , Tx
01.2022 - 08.2024
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes with proprietary software.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Recommended potential products or services after analyzing customer needs.
Customer Service Representative
Comcast
Dallas, TX
01.2021 - 01.2022
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
David W Carter High School
Dallas, TX05-2020
Skills
- Information Security
- Data Collection
- Upselling and cross-selling
- Complaint resolution
- Call Management
- Consultative Sales
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Call triaging
Timeline
Customer Service Representative
Allstate Corp
01.2022 - 08.2024
Customer Service Representative
Comcast
01.2021 - 01.2022
High School Diploma -
David W Carter High School