Diamond Keyes
Randallstown,MD
Summary
Dedicated psychotherapist with a broad range of experience in delivering comprehensive care and case management to clients in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Seeking to leverage background and expertise to take the next career step as an LCPC with a respected organization that rewards hard work, talent, and results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Therapist
Instsitute for Healing
Owings Mills, MD
08.2023 - Current
- Implemented evidence-based interventions such as Cognitive Behavioral Therapy or Narrative Therapy.
- Participated in case conferences with other healthcare providers to discuss best practices for patient care.
- Guided clients in their journey of developing healthy coping skills, setting goals, and improving communication, witnessing their personal growth and resilience.
- Maintained accurate records of client sessions, treatments, and progress using an electronic health record system.
- Attended professional development trainings related to current trends in the field of Mental Health Therapy.
- Developed individualized treatment plans based on the client's needs and preferences.
- Conducted assessments to diagnose mental illness, develop treatment plans, and monitor progress.
Recovery Coach
Clearview Communities Llc-fax
Frederick, MD
10.2022 - Current
- Implemented personalized treatment plans and monitored progress.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
Internship Student
Mettle Works Behavioral Services
Ferrum, VA
07.2022 - 04.2023
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Responded to emergency situations and provided crisis support.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
- Performed comprehensive assessments for each patient.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Conducted mental health counseling using evidence-based practice and clinical models.
Administrative Assistant
Arundel Elementary School
Baltimore, MD
02.2022 - 08.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Responded effectively to sensitive inquiries or complaints.
- Opened, sorted and responded to routine correspondence on behalf of business leaders.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Prepared and updated office records and accounts according to client and executive needs.
- Screened telephone calls and inquiries and directed as appropriate.
Daytime Program Staff
Eating and Body Image Therapy Center
Frederick, MD
10.2020 - 04.2022
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Documented all patient information, including service plans, treatment reports and progress notes.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Tracked client movement on and off unit by documenting times and destinations of clients.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Led patients in group therapy sessions.
Residential Counselor
Arrow Child & Family Ministries
Baltimore, MD
11.2019 - 10.2020
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
- Developed and deepened relationships with residents and fellow staff.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
- Interfaced with residents to address and resolve complaints or grievances.
Family Support Counselor
Oasis Health Ventures
Windsor Mill, MD
03.2019 - 06.2020
- Referred family members to outside support options to assist with coping during times of increased stress.
- Conferred with clients to discuss options and goals for various services.
- Met with clients to determine necessary services and make treatment recommendations.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Interviewed clients to assess situations, capabilities and problems.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Identified appropriate community resources and provided referrals for services.
- Assisted victims with filling out and submitting protective orders.
- Coordinated between various entities to manage cases.
- Advocated for victims during difficult situations by handling various tasks, including filing police reports, emergency petitioning in crisis situations, representatives on behalf of domestic cases.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Attended hearings with victims to provide emotional support.
- Informed victims about legal processes and timelines.
- Coordinated all activities involving birth parents in conjunction with in-home support counselors.
Resident Assistant
Ferrum College
Ferrum, VA
01.2017 - 05.2017
- Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
- Responded and assisted to needs of 40 residents on wing.
- Devised various programs for residents, including social, educational and recreational programs.
- Assisted with resolving student conflicts and disputes.
- Managed administrative tasks, including maintenance requests, room change process and incident reports.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Motivated students to become involved on campus.
- Advised peers on personal, career and academic worries.
- Participated in meetings and training, including person and group development.
- Maintained student safety by ensuring all campus rules are followed.
- Served as positive role model for diverse group of individuals.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
- Interfaced with residents to address and resolve complaints or grievances.
- Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
Women's Mentor
Ferrum College
Ferrum, VA
08.2014 - 05.2017
- Taught youth how to drive discussion and promote change through various channels.
- Made positive impact on social activities and campus safety by leveraging multiple channels of activism and protest.
- Helped to organize more than 2 marches across 3 year span.
- Collected input from diverse individuals and formed cohesive opinion positions.
Freshman Mentor
Ferrum College
Ferrum, VA
08.2014 - 12.2016
- Monitored students academic progress, mental health and sociability through ongoing individual assessments.
- Encouraged students in educational and career planning workshops with peers.
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
Childcare Provider
Self-Employeed
Randallstown, MD
01.2011 - 08.2016
- Incorporated music and art activities to encourage creativity and expression.
- Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Assisted children in development of social, communication and problem-solving skills.
- Kept children safe and secure at all times.
Internship Student
Family Preservation Service Inc.
Rocky Mount, VA
05.2015 - 06.2015
- Collaborated with Social Workers to perform home assessments and unscheduled wellness visits.
- Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.
- Worked with diverse group of patients under direct supervision of licensed therapists and supervisors.
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
Education
Master of Science - Counseling Psychology
Bowie State University
Bowie, MD12.2022
Bachelor of Arts - Psychology
Ferrum College
Ferrum, VA05.2017
Doctor of Education - Community Care And Counseling
Liberty University
Lynchburg, VASkills
- Cognitive Behavioral Therapy
- Narrative Therapy
- Client relationship management
- Conflict resolution
- Trauma-Informed Care
- Crisis Management
- Proficient in Verbal and Written Documentation
- Case Management
- Client Needs Assessment
- Client Advocacy
- Therapeutic Mastery
- Safety and risk assessments
Certification
- First Aid/CPR
- Licensed Graduated Clinical Professional (LGPC)
Timeline
Mental Health Therapist
Instsitute for Healing
08.2023 - Current
Recovery Coach
Clearview Communities Llc-fax
10.2022 - Current
Internship Student
Mettle Works Behavioral Services
07.2022 - 04.2023
Administrative Assistant
Arundel Elementary School
02.2022 - 08.2022
Daytime Program Staff
Eating and Body Image Therapy Center
10.2020 - 04.2022
Residential Counselor
Arrow Child & Family Ministries
11.2019 - 10.2020
Family Support Counselor
Oasis Health Ventures
03.2019 - 06.2020
Resident Assistant
Ferrum College
01.2017 - 05.2017
Internship Student
Family Preservation Service Inc.
05.2015 - 06.2015
Women's Mentor
Ferrum College
08.2014 - 05.2017
Freshman Mentor
Ferrum College
08.2014 - 12.2016
Childcare Provider
Self-Employeed
01.2011 - 08.2016
Master of Science - Counseling Psychology
Bowie State University
Bachelor of Arts - Psychology
Ferrum College
Doctor of Education - Community Care And Counseling
Liberty University