DIAMOND KIDD
Hattiesburg,US
Summary
Customer service representative/Retail Associate with over six years' experience in telephone and face-to-face customer service. Experience with troubleshooting, tech support, and customer care. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Focused Customer Service Agent with answering incoming requests in work-from-home. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.
Overview
13
13
years of professional experience
Work History
Cashier Team Lead
Dollar Tree
11.2024 - 12.2025
- Supervised cashier team, ensuring adherence to policies and procedures.
- Trained new cashiers on systems and customer service standards.
- Streamlined checkout processes, enhancing efficiency during peak hours.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Conducted regular audits of cash registers, ensuring accuracy in transactions.
- Implemented best practices for inventory management at point of sale.
- Collaborated with management to develop staff schedules and training programs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer service representative
Robert Half
06.2022 - 08.2023
- Managed inbound phone call operations to ensure efficient communication.
- Assisted in providing accurate information to applicants. Reviewed applications for completeness and correctness. Supported applicants in understanding requirements and processes.
- Managed customer inquiries and resolutions, ensuring satisfaction and retention.
- Implemented feedback mechanisms to enhance service quality and address recurring issues.
- Led initiatives aimed at increasing customer engagement through tailored support strategies.
Customer service rep
Maximus
09.2019 - 05.2022
- Answered inbound customer calls and responded to inquiries
- Sign consumers up for affordable health care insurance.
- Authorization.
- Check application status.
- Processing claim
- Gathered client account information.
Customer Service Rep
General Dynamics Information Technology
03.2017 - 09.2019
- Help customer sign up for affordable health care.
- Authorization.
- Check application status.
- Processing claims.
- Updated information and details of calls and inquires in customer service database for future reference.
Customer Service Rep
Savilinx
01.2015 - 02.2017
- Answered inbound customer calls and responded to inquires.
- Gathered client account information.
- Listened to client concerns and asked questions to better understand needs.
- Helped consumers with fafsa applications.
- Researched Consumers Student loans.
- Authorization.
Customer Service Rep
Walmart.com
01.2014 - 01.2015
- Providing helpful information, answering questions, and resonding to consumers complaints.
- Reasearched Consumer's Online Orders.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
- Documented customer information and activity in customer database.
Cashier
K-Mart
08.2012 - 12.2013
- Scan goods and ensure procing is accurate.
- Manage transactions with consumers using cash registers
- Collected payments.
- Issue reciepts, refund, change or tickets.
Education
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05.2011
Skills
- 70Wpm Typist
- Communication skills
- Problem Solving
- Data Entry
- Customer Service
- Conflict Resolution
- Time management
- Customer service
- Active listening
- Data entry
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Paperwork processing
Timeline
Cashier Team Lead
Dollar Tree
11.2024 - 12.2025
Customer service representative
Robert Half
06.2022 - 08.2023
Customer service rep
Maximus
09.2019 - 05.2022
Customer Service Rep
General Dynamics Information Technology
03.2017 - 09.2019
Customer Service Rep
Savilinx
01.2015 - 02.2017
Customer Service Rep
Walmart.com
01.2014 - 01.2015
Cashier
K-Mart
08.2012 - 12.2013
High School Diploma -
Hattiesburg High School