Diamond King
Indianapolis,IN
Summary
Dynamic professional with a proven track record, well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Skilled in Microsoft Office and dispatch coordination, I excel in optimizing processes and administrative support, achieving significant improvements in efficiency and service quality. Committed to delivering exceptional results through strategic planning and effective communication. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Dispatcher
Verida
11.2018 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Prioritize daily calls.
- Maintained updated and detailed records of trips in electronic database.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Made members and drivers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Created routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from members regarding issues with transportation.
Customer Service Representative
Stericyle
05.2017 - 02.2018
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded proactively and positively to rapid change.
Activity Assistant
Garden Villa Health Care Center
07.2016 - 01.2017
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Engaged residents through events, small groups, and personal attention.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Documented preferences and helped develop relevant activities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
Shipping and Receiving Clerk
ModusLink PTS
01.2014 - 04.2016
- Reviewed order data to verify transactions and shipping dates.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted research to address shipping errors and packaging mistakes.
Education
GED -
Paoli High School
Paoli, INSkills
- Schedule Management
- Dispatch Coordination
- Account updating
- Appointment Scheduling
- Complaint resolution
- Call Management
- Administrative Support
- Microsoft Outlook
- Microsoft Office
- Filing
- Clerical Support
- Follow-up skills
Timeline
Dispatcher
Verida
11.2018 - Current
Customer Service Representative
Stericyle
05.2017 - 02.2018
Activity Assistant
Garden Villa Health Care Center
07.2016 - 01.2017
Shipping and Receiving Clerk
ModusLink PTS
01.2014 - 04.2016
GED -
Paoli High School