Diamond Lamb
Columbus
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
01.2023 - Current
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Processed insurance claims with thorough investigation and documentation for accuracy and compliance.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Medical Receptionist
Emerald Psychiatry & TMS Center
02.2021 - 01.2023
- Facilitated communication between patients and healthcare providers to ensure effective care.
- Implemented electronic health record (EHR) system updates for improved data accuracy and accessibility.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Customer Service Representative
OSU Physicians
08.2019 - 01.2021
- Resolved patient inquiries regarding insurance, billing, and appointment scheduling.
- Educated patients on available services and resources to enhance satisfaction.
- Maintained accurate patient records using electronic health record systems.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
Jc Penny
04.2016 - 08.2019
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed orders and returns efficiently, ensuring customer satisfaction.
- Maintained product knowledge to address customer questions effectively.
- Supported team by documenting customer interactions in CRM system.
Education
East High School
Columbus, OHSkills
- Active listening
- Critical thinking
- Data entry
- Medical terminology
- Multitasking and organization
Timeline
Customer Service Representative
Automated Health Systems Inc.
01.2023 - Current
Medical Receptionist
Emerald Psychiatry & TMS Center
02.2021 - 01.2023
Customer Service Representative
OSU Physicians
08.2019 - 01.2021
Customer Service Representative
Jc Penny
04.2016 - 08.2019
East High School
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