Diamond Langley
Baltimore,MD
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.Also result oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Security Officer
Allied Universal Security Services
05.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Childcare Lead Teacher
Excellent Start Learning Center
02.2024 - 05.2024
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
Security Officer
Securitas Security Services USA
10.2023 - 02.2024
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Lead Security Officer
Crescent Hotels & Resorts LLC
01.2022 - 08.2023
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Respond to accidents and assist guests/employees during emergency situations
- Defuse guest disturbances and escort individuals from the property if necessary.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Securitas Security Officer
Securitas Security Services
02.2021 - 06.2021
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
Walmart Supercenter
Walmart
06.2020 - 11.2020
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Teacher's Aide
Simply Mervo-Lous Child Development Center
01.2017 - 11.2020
- Licensed non-profit center that spotlights the development and growth of our bright children of this world.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Education
Childcare -
Mergenthaler vocational technical high
Baltimore, MD06.2020
Skills
Document Management
Certification
- Maryland State Security Guard License
- 90 hour Completion in Early childhood education
- Basic Health and Safety Training
- CPR and First Aid
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
05.2024 - 08.2024
Childcare Lead Teacher
Excellent Start Learning Center
02.2024 - 05.2024
Security Officer
Securitas Security Services USA
10.2023 - 02.2024
Lead Security Officer
Crescent Hotels & Resorts LLC
01.2022 - 08.2023
Securitas Security Officer
Securitas Security Services
02.2021 - 06.2021
Walmart Supercenter
Walmart
06.2020 - 11.2020
Teacher's Aide
Simply Mervo-Lous Child Development Center
01.2017 - 11.2020
Childcare -
Mergenthaler vocational technical high
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