Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Lockhart

Memphis,TN

Summary

Dynamic and results-driven professional with extensive customer service expertise, honed at Walmart as an Online Personal Shopper. Proven ability to build relationships and ensure customer satisfaction through accurate order fulfillment and effective communication. Skilled in product picking and documentation, consistently meeting quality goals and enhancing customer loyalty.

Overview

6
6
years of professional experience

Work History

Online Personal Shopper

Walmart
01.2025 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Package Handler

FedEx
05.2023 - 10.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.

Customer Service Representative

Family Dollar
04.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Unarmed Security Guard

Clarion Security
06.2022 - 12.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Warehouse Fulfillment Associate

Amazon
01.2022 - 04.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Met or exceeded daily performance goals through consistent focus on task completion and time management.
  • Sustained a clean and organized work environment, contributing to increased productivity and efficiency.

Cashier

Lit Junior
07.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Team Member

Chic-Fil-A
03.2021 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Field Enumerator

US Census Bureau
11.2019 - 06.2021
  • Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
  • Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
  • Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
  • Utilized various software programs to accurately input collected data into appropriate databases for analysis.
  • Navigated complex geographic areas using maps and GPS devices, ensuring accurate location-based data collection efforts.
  • Reduced survey errors by maintaining a strong attention to detail while recording respondent information.
  • Built rapport with respondents, resulting in higher response rates and more accurate data collection.
  • Enhanced the efficiency of data collection processes by developing and implementing effective interviewing techniques.

Warehouse Operator

William Sonoma Warehouse
12.2019 - 05.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Operated personalization machine to fulfill customer orders.

Server

Red Lobster
07.2019 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

Pathways In Education
Memphis, TN
05-2019

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Customer service
  • Accurate money handling
  • Relationship building
  • Documentation and reporting

Timeline

Online Personal Shopper

Walmart
01.2025 - Current

Package Handler

FedEx
05.2023 - 10.2024

Customer Service Representative

Family Dollar
04.2023 - 09.2023

Unarmed Security Guard

Clarion Security
06.2022 - 12.2022

Warehouse Fulfillment Associate

Amazon
01.2022 - 04.2022

Cashier

Lit Junior
07.2021 - 11.2021

Team Member

Chic-Fil-A
03.2021 - 06.2021

Warehouse Operator

William Sonoma Warehouse
12.2019 - 05.2020

Field Enumerator

US Census Bureau
11.2019 - 06.2021

Server

Red Lobster
07.2019 - 09.2019

High School Diploma -

Pathways In Education

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