Diamond Lucas
Douglasville,GA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Adept at recovering and restocking merchandise on the floor, as well as filling cases, shelves, racks and bins with new items. Proficient in analyzing merchandise levels to maintain optimal stock.
Overview
9
9
years of professional experience
Work History
Store Associate
Lidl
06.2021 - Current
- Currently help open two locations. (merchandising store and following planograms).
- Unpack stock and deliveries
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handle bakery (ensuring products are available at all times)
- Organize store and ensure store is clean at all times
- Able to do quick math (addition, subtraction, division and multiplication)
- Worked overnight stocking shifts
- Help with inventory and merchandising
- Ability to locate documents on computers
- Ability to multitask and finish assignments
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Assistant/Supervisor
Traecado's Catering & Events
12.2018 - Current
- Answered incoming calls
- Greeted clients/customers and directed them to conference area
- Light filing, typing, copying and faxing
- Collected and distributed mail
- Payroll, A/P, A/R
- Served parties for up to 250 people
- Supervised wait staff
- Helped with decorating
- Helped construct party favors, programs, invitations, save the date, etc
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Delivered catered food and supplies to facility for on-time set-up.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Increased client referrals by providing excellent customer service and exceeding expectations in design execution.
Junior Assistant Manager
Rainbow Shops
10.2019 - 05.2021
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Completing customs merchandise
- Light filing, typing, faxing, copying
- Assisted in the training of new staff members, sharing knowledge of shipment processing best practices and company protocols.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Standing for a long period of time
- Moving quickly to get things done in a timely manner.
- Collaborated with senior management to address operational challenges and develop creative solutions for improvement.
- Coordinated employee scheduling to ensure adequate coverage during peak business hours while managing labor costs effectively.
- Oversaw daily store operations including opening/closing procedures, inventory management, and visual merchandising tasks.
- Developed strong customer relationships through attentive service and effective communication skills.
- Analyzed sales data to identify trends, optimize merchandise assortment, and maximize profit margins.
- Cultivated a team-oriented atmosphere that encouraged collaboration towards achieving common goals among employees at various levels within the organization.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new associates in successful sales and performance strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
- Ran various payroll reports to review current payroll for accuracy.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
Cashier/Sales Associate
Rainbow Shops
04.2019 - 10.2019
- Working long hours on feet
- Moving quick under stressful conditions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Lifted up to50 pounds at once and used forklift to move heavier loads.
Home Cleaner
Deuce Loyalty Cleaning
10.2015 - 11.2018
- Travel to and from work sites in a timely manner
- Used time management and efficient cleaning methods to meet deadlines.
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Supported clients during life transitions such as moving or downsizing by providing customized cleaning solutions based on their needs.
- Maintained a safe and healthy home environment through the proper use of eco-friendly cleaning products.
- Assisted clients with organizing personal belongings, resulting in a more functional living space.
- Handled sensitive items with care, respecting the privacy of clients while completing assigned tasks diligently.
- Utilized professional-grade equipment and tools for superior results, ensuring a thoroughly clean and polished home environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
Diploma -
Dunwoody High School
Dunwoody, GA01.2014
Skills
- Organizational Skills
- Catering
- Supervising Experience
- Detailing
- Merchandising
- Leadership
- Retail management
- Store management
- Customer service
- Cash Handling
- Retail Sales
- Basic math
- Negotiation
- Conflict management
- Customer support
- Computer skills
- Microsoft Office
- Microsoft Excel
- Shipment Processing
- Loss prevention awareness
- Ability to Lift 50 pounds
- Product Knowledge
Additional Information
- SKILLS/QUALIFICATIONS: Skills
- Strong verbal and personal communication skills.
- Decision making, critical thinking.
- Self-motivated, initiative, maintains a high level of energy.
- Accuracy and attention to details.
- Tolerant and flexible, adjust to different situations.
- Organization and prioritization skills.
- Problem analysis, use of judgment and ability to solve problems efficiently. Qualifications:
- Established good working relationships with customers/clients.
- Developed new quality standards for better quality performance and reliability.
- Ability to organize, prioritize and work under extreme pressure heavy workload and deadlines.
- Strong personal communication skills with Traecado's Catering & Events.
Timeline
Store Associate
Lidl
06.2021 - Current
Junior Assistant Manager
Rainbow Shops
10.2019 - 05.2021
Cashier/Sales Associate
Rainbow Shops
04.2019 - 10.2019
Assistant/Supervisor
Traecado's Catering & Events
12.2018 - Current
Home Cleaner
Deuce Loyalty Cleaning
10.2015 - 11.2018
Diploma -
Dunwoody High School