Rhainna McCulloch
Benson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Owner with excellent, customer service and facility oversight skills and more than 8 years of experience. Plus 40 years horse experience. Highly effective and comfortable working with people at all levels in organization. Hardworking and passionate horse girl with strong organizational skills eager to help wherever needed.
Overview
19
19
years of professional experience
Work History
Horse Carriage Driver/Owner/Operator
Self-employeed
Julian, CA
09.2013 - 03.2021
- Adhered to tight schedule and met departure and arrival deadlines.
- Participated in company events such as parades or special occasions to promote services within the community.
- Resolved conflicts or concerns diplomatically when dealing with difficult passengers or situations during tours.
- Drove VIPs to corporate events and meetings.
- Enhanced customer experience by providing informative and engaging carriage tours.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Conducted regular maintenance checks on carriage equipment, addressing any issues promptly to minimize downtime.
- Assisted passengers in safely boarding and disembarking the carriage while providing exceptional customer service.
- Followed applicable traffic regulations and traffic laws.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Makeup Artist
MAC Cosmetics
Salem, OR
02.2002 - 12.2007
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Customer Service Representative
Hot Topic
Salem, OR
02.2002 - 12.2006
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
GED -
Clatsop Community College
02.1999
Skills
- In-depth Local Knowledge
- Hotel and Restaurant Recommendations
- Passenger Safety
- Effective communication skills
- Customer Relationships
- Historical knowledge
- Reliable work ethic
- Effective Time Management
- Dependable and Trustworthy
- Punctuality
- Adaptive Learning
- Business Management
- Appointment Scheduling
- Punctual and Reliable
Timeline
Horse Carriage Driver/Owner/Operator
Self-employeed
09.2013 - 03.2021
Makeup Artist
MAC Cosmetics
02.2002 - 12.2007
Customer Service Representative
Hot Topic
02.2002 - 12.2006
GED -
Clatsop Community College