Diamond Blue-Lyons
Douglasville,GA
Summary
Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Call Center Sales Representative (WFH)
EvergreenHealth
01.2024 - Current
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
Human Resources Specialist
Georgia Army National Guard
10.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Assistant Director of Human Resources
Annie's Academy
01.2022 - 12.2023
- Assisted in the development of competitive compensation packages, attracting top talent to the organization.
- Streamlined HR operations by automating manual tasks and introducing user-friendly software solutions.
- Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
- Coordinated employee wellness programs that promoted a healthy work-life balance for all team members.
- Ensured compliance with federal, state, and local employment laws through regular policy reviews and updates.
- Coordinated annual performance review process, providing constructive feedback to employees and aligning team goals with organizational objectives.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
Lead Sales Associate
Walgreens
03.2020 - 12.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Associate Degree in Communications -
Gwinnett Technical College
Lawrenceville, GA05.2025
Douglas County High School
Douglasville, GA05.2021
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Guest services
- Microsoft excel
- Leadership
- Microsoft word
- Stress Tolerance
- Call Center Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Quick Thinking
Timeline
Call Center Sales Representative (WFH)
EvergreenHealth
01.2024 - Current
Human Resources Specialist
Georgia Army National Guard
10.2022 - Current
Assistant Director of Human Resources
Annie's Academy
01.2022 - 12.2023
Lead Sales Associate
Walgreens
03.2020 - 12.2021
Douglas County High School
Associate Degree in Communications -
Gwinnett Technical College
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