Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Lyons

Elkins Park,PA

Summary

Dynamic and result driven professional with extensive experience at the United States Postal Office and past career experiences , excelling in customer service and problem-solving. Proven ability to enhance team productivity and ensure safety compliance. Skilled in route navigation and documentation, fostering strong relationships with clients while maintaining high standards of service and reliability.

Overview

10
10
years of professional experience

Work History

Mail Carrier

United States Postal Office
12.2021 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.

Supervisor

United States Post Office
06.2025 - 08.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns , and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Delivery Driver

Amazon
03.2021 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Correctional Officer

Bucks County Jail
01.2020 - 03.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Correctional Officer

George W. Hill Correctional Facility
05.2018 - 01.2020
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.

Stocker

Dollar General
01.2018 - 09.2018
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Customer Service Manager

Home Depot
06.2017 - 09.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Customer Service Manager

Walmart
01.2016 - 01.2018
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Education

No Degree - Basic Studies

Community College of Philadelphia
Philadelphia, PA

Parkway Northwest
Mt. Airy , Pa
06.2014

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Package handling
  • Supply management
  • Report preparation
  • Vehicle maintenance
  • Hand-eye coordination
  • Route navigation
  • Street orientation
  • Documentation & recordkeeping
  • Technology use
  • Scan parcels
  • Financial records oversight
  • Route deliveries
  • GPS use
  • Vehicle inspections
  • Schedule management
  • Interpersonal communication
  • Change-of-address orders
  • Address management system
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility

Timeline

Supervisor

United States Post Office
06.2025 - 08.2025

Mail Carrier

United States Postal Office
12.2021 - Current

Delivery Driver

Amazon
03.2021 - 12.2021

Correctional Officer

Bucks County Jail
01.2020 - 03.2021

Correctional Officer

George W. Hill Correctional Facility
05.2018 - 01.2020

Stocker

Dollar General
01.2018 - 09.2018

Customer Service Manager

Home Depot
06.2017 - 09.2018

Customer Service Manager

Walmart
01.2016 - 01.2018

No Degree - Basic Studies

Community College of Philadelphia

Parkway Northwest

Similar Profiles

CREATE PROFILE
Diamond Lyons