Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Mangrum

Dolton,IL

Summary

Dynamic professional with a proven track record at Alderson Family Connections, excelling in client relationship building and records coordination. Recognized for delivering exceptional customer service and maintaining confidentiality, while effectively managing workloads and adhering to deadlines. Committed to fostering positive relationships and ensuring efficient operations through attention to detail.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

2
2
years of professional experience

Work History

Independent Contractor

Treatment Training Developmental Services, LLC
09.2023 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Collected, arranged, and input information into database system.

Administrative Assistant

Alderson Family Connections
01.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Help schedule clients
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Bachelor of Science - Digital Media Technology

Eastern Illinois University
Charleston, IL
12-2022

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Time management
  • Attention to detail
  • Records coordination

Timeline

Independent Contractor

Treatment Training Developmental Services, LLC
09.2023 - Current

Administrative Assistant

Alderson Family Connections
01.2023 - Current

Bachelor of Science - Digital Media Technology

Eastern Illinois University