Diamond Marcellus
IT Auditor
Waldorf,MD
Summary
Dedicated and detail-oriented IT professional with a strong academic background in Information Systems and experience in auditing. Proficient in conducting risk assessments, identifying control weaknesses, and recommending improvements to enhance operational efficiency. Possesses solid technical skills in network security, database management, and IT governance frameworks. Eager to contribute to the success of a dynamic organization in the role of an IT Auditor.
Overview
9
9
years of professional experience
Work History
Service Desk Analyst
National Institutes of Health
11.2022 - Current
- Analyzed and resolved all application software or hardware incidents and requests from end-users.
- Followed up with reported complex incidents to ensure they are resolved, requests are filled, and customer communication was complete.
- Established and developed relationships with other IT&S teams through frequent constructive communication as well as improving the ability to resolve requests on first contact.
- Served as primary point of contact for all IT-related queries within organization, directing users to appropriate resources when necessary.
IT Support Specialist
Zenith American Solutions
04.2020 - 09.2022
- Trained end-users on hardware functionality and software programs
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Managed backup and recovery of data assets to safeguard system availability.
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
Support Technician/Auditor
City of Alexandria
03.2017 - 05.2020
- Performed upgrades for desktops/laptops, tablets, mobile phones, and any other devices; obtained authorization for new hardware
- Performed software imaging fulfillment and Desktop/Laptop hardware builds for projects and acquisitions
- Trained newly hired employees on company processes, procedures and deadlines.
- Recommended new methods to improve internal controls and operating efficiency.
Internal Auditor
Mount Vernon Medical
01.2016 - 02.2017
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walk throughs for compliance with documented processes.
- Investigated discrepancies discovered during auditing process.
- Planned annual audits, evaluating controls across national and international offices.
Education
High School Diploma -
Gwynn Park High School
Certified Information Systems Auditor (CISA) -
Actively Pursuing
Skills
Software: Microsoft 365, Active Directory, Jira, Confluence, Service Now, Citrix, Salesforce, AI, Python, Front Office, React
Audit & Compliance: COBIT, ISO 27001, HIPPA, SOX Compliance, PCI DSS
Frameworks : NIST Cybersecurity Framework, COSO Framework, GRC Platforms
Software: Microsoft 365, Active Directory, Jira, Confluence, Service Now, Citrix, Salesforce, AI, Python, Front Office, React
Timeline
Service Desk Analyst
National Institutes of Health
11.2022 - Current
IT Support Specialist
Zenith American Solutions
04.2020 - 09.2022
Support Technician/Auditor
City of Alexandria
03.2017 - 05.2020
Internal Auditor
Mount Vernon Medical
01.2016 - 02.2017
High School Diploma -
Gwynn Park High School
Certified Information Systems Auditor (CISA) -
Actively Pursuing