Diamond McCall
Manchester
Summary
Dedicated hospitality professional with a strong background in customer service at [Previous Employer]. Proven expertise in health and safety compliance and exceptional teamwork skills. Achieved a 30% increase in guest satisfaction through meticulous housekeeping and efficient laundry management. Committed to maintaining high standards in cleanliness and guest experience.
Overview
8
8
years of professional experience
Work History
Retail Worker
Target
11.2024 - Current
- Trained new employees on customer service standards and operational procedures.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Housekeeper
Marriot Hotel
10.2021 - 07.2024
- Conducted regular inspections of guest rooms and common areas to maintain quality assurance.
- Collaborated with maintenance staff to address repair issues promptly, improving guest experiences.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeper
Hilton Hotels Corporation
02.2018 - 08.2021
- Developed and implemented efficient room-cleaning procedures, enhancing workflow and productivity.
- Trained new housekeeping employees on best practices for sanitation and safety protocols.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
High School Diploma -
Bulkeley High
Hartford, CT06-2010
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Health and safety compliance
- Bed making proficiency
- Hospitality background
- Folding clean laundry
Timeline
Retail Worker
Target
11.2024 - Current
Housekeeper
Marriot Hotel
10.2021 - 07.2024
Housekeeper
Hilton Hotels Corporation
02.2018 - 08.2021
High School Diploma -
Bulkeley High