Shift Leader
DJ’s Ventures,LLC
11.2019 - Current
Diamond McCullers
Raleigh,NC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Timeline
Customer Service Cashier
Cruizers
01.2018 - 11.2019
Janitorial Cleaner
Motte Cleaner Service
08.2017 - 01.2018
Cleaner
Sparkle And Shine Cleaning Services
09.2016 - 07.2017
Cashier
Wendys International
06.2013 - 09.2016
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2010 - 06.2013
High School Diploma -
Mary E. Phillips High School
No Degree - Cosmetology
Miller-Motte Technical College - Raleigh,NC
Associate of Arts - Billing And Coding
Ultimate Medical Academy - Clearwater
Skills
- Production Reporting
- Operations Support
- Customer Service Management
- Equipment Troubleshooting
- Policy and Procedure Enforcement
- Training Assistance
- Positive Attitude
- Team Supervision
- Rules Enforcement
- Cash Handling
Work History
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2010 - 06.2013
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Cashier
Wendys International
06.2013 - 09.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cleaner
Sparkle And Shine Cleaning Services
09.2016 - 07.2017
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Janitorial Cleaner
Motte Cleaner Service
08.2017 - 01.2018
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Ensured a healthy environment for building occupants by properly sanitizing restrooms and common areas.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Enhanced overall appearance of the building with thorough dusting and polishing of surfaces.
- Reduced waste by managing recycling efforts and disposing of trash appropriately.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
Customer Service Cashier
Cruizers
01.2018 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Leader
DJ’s Ventures,LLC
11.2019 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
Mary E. Phillips High School
Raleigh, NC06.2014
No Degree - Cosmetology
Miller-Motte Technical College - Raleigh,NC
Raleigh, NC09.2015
Associate of Arts - Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2023
Overview
14
14
years of professional experience