Diamond McIntyre
Columbus
Summary
Dedicated Customer Service professional with 4 years of experience, seeking a Customer Service Rep role. Skilled in handling customer accounts, billing issues, and service inquiries with a warm, professional demeanor. Proven track record in phone services, application processing, and maintaining customer satisfaction across multiple roles.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Dicey Logistics
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Customer Service Assistant 2
Ohio Department Of Medicaid
09.2021 - 11.2023
- Provided comprehensive customer support by efficiently processing applications, handling revalidations, and updating enrollments, ensuring adherence to departmental standards.
- Delivered effective telephone services, addressing client inquiries and resolving issues promptly to maintain high satisfaction levels.
- Remote
Customer Service Representative
Lowe's Home Improvement
02.2019 - 09.2021
- Managed customer accounts effectively, ensuring timely resolution of billing issues and order inquiries.
- Maintained accurate records of customer interactions, complaints, and feedback to enhance service quality.
- Provided comprehensive support through email, inbound, and outbound calls, improving customer satisfaction by addressing questions and concerns with professionalism.
Cashier/Customer Service
Gabes
06.2020 - 01.2021
- Provided comprehensive customer service, ensuring positive experiences through efficient transaction processing and issue resolution.
- Maintained store presentation by restocking merchandise and welcoming patrons at the entrance, contributing to a friendly and organized store environment.
Cashier/Customer Service
Meijer
03.2020 - 05.2020
- Processed transactions efficiently and accurately, maintaining a high level of customer satisfaction through prompt and courteous service.
- Uphold store cleanliness and organization, ensuring a welcoming and safe shopping environment for patrons.
Warehouse Worker
Rogue
09.2019 - 12.2019
- Maintained a clean and organized warehouse environment, ensuring a safe and efficient workspace.
- Managed inventory restocking, sustaining optimal stock levels to support operational needs.
- Seasonal
Education
Certificate - Medical Assistant
Hondros College of Nursing
Westerville, OHHigh school diploma - undefined
Early College Academy Of Columbus
06.2020
Skills
- Warehouse Experience
- Forklift
- Pallet Jack
- Order Picking
- Packaging
- Shipping & Receiving
- RF Scanner
- Order Picker
- Customer Service
- Microsoft Word
- Freight Experience
- Warehouse Management
- Heavy Lifting
- Merchandising
- Pricing
- Sales
- Warehouse Distribution Experience
- Cleaning Experience
- Salesforce
- Computer Operation
- Microsoft Powerpoint
- Load & Unload
- Cash Register
- Cold Calling
- Account Management
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Loading and unloading
- Time management skills
- GPS and route planning
- Order picking and processing
- Valid Driver's license
- Customer service
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
Timeline
Delivery Driver
Dicey Logistics
06.2024 - Current
Customer Service Assistant 2
Ohio Department Of Medicaid
09.2021 - 11.2023
Cashier/Customer Service
Gabes
06.2020 - 01.2021
Cashier/Customer Service
Meijer
03.2020 - 05.2020
Warehouse Worker
Rogue
09.2019 - 12.2019
Customer Service Representative
Lowe's Home Improvement
02.2019 - 09.2021
High school diploma - undefined
Early College Academy Of Columbus
Certificate - Medical Assistant
Hondros College of Nursing
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