Diamond McKesson
Hyattsville,MD
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
Work History
Administrative Supervisor
Tates Tax Service
01.2023 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Maintained office calendars to track important dates and deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Flight Attendant
Republic Airways
05.2022 - 12.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Covid 19 Screener
Department Of Veteran Affairs Medical Center
12.2020 - 05.2022
- Maintained clean, neat and properly sterilized work area
- Administering and interpreting the temperature of individual utilizing tympanic thermometers according to manufacturer’s instructions and CDC guidance for personal protection
- Reporting cases of positive and negative responses according to established protocols while remaining cognizant of appropriate reporting requirements (State, Local and Federal) requirements (established per site)
- Don and Doff PPE as required within the protocol for performing medical screening
- Maintain detailed log of daily screenings
- Oversaw in-person and curbside patient registration and processing.
- Documented novel coronavirus screening assessments.
- Supervised daily activities and provided assistance when needed.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Carried out day-day-day duties accurately and efficiently.
Concierge
NFC Amenity Management
03.2019 - 05.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Explained security policies and procedures to residents to promote visitor confidence and safety
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Provided services efficiently and with high level of accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Client Service Specialist
East West Lincoln
03.2020 - 09.2020
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Introduced clients to available online resources and services to increase convenience
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Administrative Supervisor
Tates Tax Service
01.2014 - 02.2020
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Greet clients in a warm and welcoming manner identifying and addressing theirs needs appropriately
- Schedule and confirm client appointments by email or phone
- Manage client flow throughout office
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Drake software.
- Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.
- Perform photocopying, faxing, filing and typing duties as required
- Work constructively with team to evaluate and improve personal and team performance
- Assist with developing, training, and mentoring of staff
- Order and restock supplies
Education
Certificate - Medical Assistant
Everest Institute
Silver Spring, MD04.2014
Diploma -
Northwestern High School
Hyattsville, MD05.2013
Timeline
Administrative Supervisor
Tates Tax Service
01.2023 - Current
Flight Attendant
Republic Airways
05.2022 - 12.2022
Covid 19 Screener
Department Of Veteran Affairs Medical Center
12.2020 - 05.2022
Client Service Specialist
East West Lincoln
03.2020 - 09.2020
Concierge
NFC Amenity Management
03.2019 - 05.2022
Administrative Supervisor
Tates Tax Service
01.2014 - 02.2020
Certificate - Medical Assistant
Everest Institute
Diploma -
Northwestern High School
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