Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond McNutt

Houston,TX

Summary

Enthusiastic Administrative Professional, with several years of diverse work experience. Skilled in innovative technology and CRM systems to enhance and streamline office and/or virtual work spaces. Aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Expertise in assisting anticipating professional needs and proactively identifying and resolving problems. Excellent customer service, exceptional communication skills, and management skills.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Mosaic Residential
12.2023 - 09.2024
  • Completed Administrative Assistant duties under Property Manager for 318 unit apartment community. Submitted and reconciled expense reports.
  • Followed up on delinquent tenants and coordinated collection procedures. Scheduled appointments, meetings, and staff meetings.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team. Created and maintained organized filing systems for documents. Ensuring that files are correctly named, categorized, and archived.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Prepared and distributed reports, presentations, and other documents. Conducted research and prepared statistical reports for area market.
  • Completed final move-out walk-throughs with tenants to identify required repairs. Welcomed visitors into the office and provide general support and guided tours of apartment community.
  • Answered phones and emails, and Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Leasing Professional

ECI Group
12.2021 - 12.2023
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Scheduled appointments to give personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Prepared and executed Texas Apartment Association Leasing Contracts. Arranging move in gifts for future residents.
  • Planned special events such as lotteries, dedications and project tours for prospects and residents.

PT Front Desk Night Auditor

Holiday Inn
01.2023 - 06.2023
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.

PT Leasing Consultant

BG Multifamily
01.2020 - 12.2021
  • Greeted clients, showed apartments, and prepared leases via telephone and email.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Enhanced community atmosphere with decor, fragrance, and refreshments. Planning and executing engaging resident events.

Patient Access Representative

Houston Methodist Hospital
07.2019 - 04.2021
  • Greeted and assisted patients with check-in procedures. Answered phone calls and transferred calls thru-out hospital facility. Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments. Followed document protocols to safeguard confidentiality of patient records.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Technical Support

Apple
06.2018 - 06.2019
  • Answered high volume calls to assist Apple device holding customers with technical support questions and issues with iOS and MacOS systems and quick billing question/concerns.
  • Worked remotely, from home, self managing work schedules and navigating thru multiple systems at a time to resolve customer's software technical issues or billing questions.
  • Provided excellent customer service whilst executing technical resolutions only via telephone.
  • Upsold software products to help customers with a better, smoother cellphone operating usage or computer software usage


Patient Access Representative

Memorial Hermann
10.2016 - 10.2017
  • Checked patients into the emergency room of a Level I trauma hospital facility in the Texas Medical Center. Making sure every patient was arm banded for safety and security purposes.
  • Provided excellent customer service through active listening skills, understanding patient needs, and inputting patient's chief of complaint at triage and grabbing brief demographics of patient to get a chart started and passed over to the triage nurse and ER staff in HealthQuest software system
  • Floated thru different ER departments with wireless laptop and with proper bedside manner and PPE if needed input patients full demographics.
  • Collected patients health insurance card, if present, to input in Healthquest. Collected copays with POS if available. To help hospital facility decrease collections.
  • If health insurance card was not available, used other management systems to search if patient had health insurance or was selfpay.
  • Collected most full selfpay payments to increase revenue to the hospital facility.
  • Operated POS system to collect patient payments bedside
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Registered/entered data from as many patients in ER and collected electronic signature consents to assist clinical staffing with differing what patient is which.

AT&T Customer Care Manager

Sutherland Global Services
05.2015 - 10.2017
  • Managed high call volume calls, in technical support department, per day. Worked with providers to define quality metrics and outcome reporting process.
  • Coordinated department schedules to maximize coverage during peak hours.
  • Built client relationships by responding to inquiries, identifying and assessing clients' technical needs with any AT&T hardware (ie security systems, telephone lines, etc.), resolving problems, and following up with potential and existing clients.
  • Operated workflows thru multiple computer screens and multi-tasking multiple management software systems at a time problem solving any technical issues the customer had all via telephone

Rental Car Return Agent

Enterprise Rent-A-Car
08.2014 - 05.2015
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality. Streamlined the rental process with efficient use of car rental software programs and tools.
  • Enhanced company revenue by upselling additional services and insurance packages to clients. Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers. Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele. Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Education

Associate of Applied Science - Real Estate

Houston Community College
Houston, TX
12.2023

High School Diploma -

Hazelwood Central High School
Florissant, MO
05.2012

Skills

  • Office & Virtual Administrative Support
  • Strong Communication Skills
  • Organized
  • Telephone and email etiquette
  • Data Entry/Collection
  • Customer Service Friendly
  • Microsoft Excel & Word/Outlook/PowerPoint
  • Call Center Experience
  • Scheduling
  • Strong Problem Solver
  • Office, Account, and Staff Management
  • Book/Record Keeper
  • Marketing

Timeline

Assistant Property Manager

Mosaic Residential
12.2023 - 09.2024

PT Front Desk Night Auditor

Holiday Inn
01.2023 - 06.2023

Leasing Professional

ECI Group
12.2021 - 12.2023

PT Leasing Consultant

BG Multifamily
01.2020 - 12.2021

Patient Access Representative

Houston Methodist Hospital
07.2019 - 04.2021

Technical Support

Apple
06.2018 - 06.2019

Patient Access Representative

Memorial Hermann
10.2016 - 10.2017

AT&T Customer Care Manager

Sutherland Global Services
05.2015 - 10.2017

Rental Car Return Agent

Enterprise Rent-A-Car
08.2014 - 05.2015

Associate of Applied Science - Real Estate

Houston Community College

High School Diploma -

Hazelwood Central High School

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Diamond McNutt