Diamond Miller - Smith
Forest Hill,TX
Summary
Collections Specialist skilled in resolving delinquent accounts through effective negotiation and conflict resolution. Proven ability to conduct thorough skip tracing and maintain accurate documentation, ensuring compliance with industry standards while fostering positive customer relationships and enhancing overall account performance.
Overview
16
16
years of professional experience
Work History
Solutions Specialist
Regional Acceptance
03.2023 - 02.2026
- Consistently met and exceeded monthly collection goals through effective communication and follow-up strategies.
- Utilized strategic negotiation and conflict resolution skills to achieve successful repayment commitments.
- Managed portfolio of delinquent customer accounts, negotiating payment arrangements to recover outstanding balances.
- Conducted skip tracing and investigative research to locate customers and improve account recovery.
- Educated customers on account status, payment options, and resolution opportunities.
- Maintained detailed and accurate account documentation in compliance with company and industry standards.
Customer Service Representative
CMI Credit Management LP
, Remote
10.2021 - 04.2022
- Managed inbound and outbound calls to address balances, payment arrangements, and account updates, ensuring customer satisfaction.
- Resolved customer billing concerns while upholding professionalism and confidentiality, enhancing trust.
- Processed customer payments and account-related forms with a high level of accuracy.
- Recorded customer interactions and payment activity accurately to support streamlined account management.
Farmer/Grower Supervisor
Eden Green LLC
07.2017 - 02.2019
- Supervised staff and tracked inventory to ensure efficient operational workflow.
- Cultivated diverse crops using sustainable farming practices and organic methods.
- Operated and maintained agricultural equipment for efficient crop production.
- Implemented irrigation systems to optimize water usage and crop health.
Collections Agent / Loan Advisor
DriveTime / Bridgecrest Corporation
10.2014 - 01.2018
- Contacted customers about delinquent auto loan accounts, negotiating tailored payment solutions to facilitate account resolution.
- Collected on accounts over 60 days past due, fostering positive rapport to encourage timely payments.
- Developed long-term account solutions to assist customers in sustaining their loans and reducing delinquencies.
- Worked closely with loan servicing teams to resolve account issues and improve payment performance.
- Achieved production targets consistently daily, weekly, and monthly production expectations.
Roadside Assistance Agent
Humana
02.2013 - 12.2014
- Coordinated service dispatches while maintaining accurate customer records to ensure timely assistance.
- Provided exceptional customer service in a fast-paced call center to support customer needs.
- Resolved service concerns, account questions, and billing issues to enhance customer satisfaction.
Sales Representative
Walmart
07.2010 - 06.2011
- Assisted customers with inquiries, processed requests efficiently, and ensured smooth daily store operations.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked merchandise on shelves.
- Processed transactions accurately at the cash register.
Education
High School Diploma -
Dunbar High School
Fort Worth, TXSome College (No Degree) - Nursing
Tarrant County College
Fort Worth, TX08-2026
Skills
- Collections & Debt Recovery
- Account Recovery
- Payment Negotiation
- Account resolution
- Skip tracing
- Account Documentation
- Regulatory compliance
- CRM Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Negotiation Strategies
- Client Engagement
- Telecommunications Management
Top Keywords
- Collections Specialist
- Debt Recovery
- Delinquent Accounts
- Account Resolution
- Payment Arrangements
- Skip Tracing
- Customer Retention
- Financial Hardship
- Recovery Specialist
- Payment Processing
Timeline
Solutions Specialist
Regional Acceptance
03.2023 - 02.2026
Customer Service Representative
CMI Credit Management LP
10.2021 - 04.2022
Farmer/Grower Supervisor
Eden Green LLC
07.2017 - 02.2019
Collections Agent / Loan Advisor
DriveTime / Bridgecrest Corporation
10.2014 - 01.2018
Roadside Assistance Agent
Humana
02.2013 - 12.2014
Sales Representative
Walmart
07.2010 - 06.2011
High School Diploma -
Dunbar High School
Some College (No Degree) - Nursing
Tarrant County College