Diamond Mitchell
Chicago,Illinois
Summary
Dynamic and results-oriented professional with proven skills in document management and verbal communication, honed at After School Matters Inc. and other roles. Excelled in customer service, improving relations and loyalty at Jewels Osco. Demonstrates exceptional time management and adaptability, significantly enhancing productivity and team efficiency.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
General Office Worker
Office Of High School Development
04.2024 - Current
- Maintained tidy and organized environment to comply with cleanliness standards.
- Worked in team environment to maintain high levels of productivity.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized documents and routed to correct recipients.
- Developed interpersonal skills through daily interactions with colleagues from diverse backgrounds.
- Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
- Designed and printed ID tags and sign-in sheets
Cashier
Jewels Osco
07.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
ASM: Apprentice for STEM in Health Sciences
After School Matters Inc.
06.2020 - 08.2020
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
Education
High School Diploma -
UIC College Prep
Chicago, IL05-2021
Bachelor of Science - Intergrated Health Studies: Behavioral Concentration
University of Illinois At Chicago
Chicago, IL 08.2021 - 05.2025
Skills
- Filing systems
- Typing speed
- Verbal communication
- Document management
- Proofreading
- Customer service
- Time management
- Verbal and written communication
Timeline
General Office Worker
Office Of High School Development
04.2024 - Current
Bachelor of Science - Intergrated Health Studies: Behavioral Concentration
University of Illinois At Chicago
08.2021 - 05.2025
Cashier
Jewels Osco
07.2020 - Current
ASM: Apprentice for STEM in Health Sciences
After School Matters Inc.
06.2020 - 08.2020
High School Diploma -
UIC College Prep
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