Diamond Moore
Greenwood,Mississippi
Summary
Professional Fuel Technician with excellent customer service skills. Regularly maintained and cleaned fleet vehicles to present professional appearance. Communicated with dispatched vehicles to support delivery and logistics efficiency.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Positive and outgoing agent assistant with strong customer service and team-building skills. Listens carefully to find out what customers want and recommends high-quality products targeted to meet specific needs. Collaborates with others to develop leads and create networks. Knowledgeable Correctional Officer with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
92F Petroleum Supply Specialist
US Army Reserve
04.2019 - Current
- Closely followed safety procedures and corrected errors to avoid workplace mishap and injury.
- Fueled 8 vehicles every day while maintaining accurate record of dispensed fuel for invoicing and inventory purposes.
- Monitored dispensing of JP-8 fuel for 8 stations within territory daily.
- Performed thorough visual inspections of incoming and outgoing vehicles to identify defects or necessary repairs.
- Drill one weekend per month, two weeks per year
- Improved emergency response times by streamlining communication protocols and refining dispatch procedures.
- Enhanced patient care quality by regularly participating in training sessions and staying up-to-date with first aid best practices.
- Collaborated with fellow first responders for efficient management of mass casualty incidents, ensuring the safety of all involved parties.
- Increased team cohesiveness by fostering a supportive work environment, promoting open communication, and providing constructive feedback.
- Reduced injury rates during rescues through rigorous adherence to safety protocols and proper use of personal protective equipment.
Insurance Agent Assistant
Priority One Insurance
02.2017 - 07.2019
- Served as point-of-contact for potential and existing insurance customers.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Researched and resolved areas of concern for potential and existing clients.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Market Company
- Seasonal tax time worker
Sales Associate
Victoria's Secret & PINK
12.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked customer checkout
Benefits Specialist
Mississippi Department of Employment Security
Greenwood, MS
10.2023 - 05.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Correctional Officer
Central Mississippi Correctional Facility
10.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
Education
Bachelor of Arts - General Studies
Alcorn State University
Lorman, MS 01.2020 - 05.2023
High School Diploma -
Greenwood High School
Greenwood, MS 08.2015 - 05.2019
Skills
- Diesel Engines
- Maintenance Inspections
- DOT Regulations
- Legal Standards
- Returns and Exchanges
- Listening Skills
- Building Customer Loyalty
- Customer Interaction
- Policy Requirements and Eligibility
- Supply Inventory Control
- Secure Data Practices
Certification
Certified Basic Life Support Provider, American Heart Association - 1/26/2024-2026
Timeline
Correctional Officer
Central Mississippi Correctional Facility
10.2024 - Current
Benefits Specialist
Mississippi Department of Employment Security
10.2023 - 05.2024
Sales Associate
Victoria's Secret & PINK
12.2022 - 05.2023
Bachelor of Arts - General Studies
Alcorn State University
01.2020 - 05.2023
92F Petroleum Supply Specialist
US Army Reserve
04.2019 - Current
Insurance Agent Assistant
Priority One Insurance
02.2017 - 07.2019
High School Diploma -
Greenwood High School
08.2015 - 05.2019
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