DIAMOND MOORE
Jacksonville
Summary
Experienced Customer Support Specialist with a proven track record of effectively managing accounts receivable and maximizing collections. With experience in the field, I possess a strong understanding of debt collection techniques, negotiation strategies, and compliance requirements. Known for my excellent communication skills and ability to build rapport with customers, I am adept at resolving outstanding balances while maintaining positive relationships. Proficient in utilizing collection software and analyzing financial data to prioritize collection efforts and minimize bad debt risk. A results-driven professional dedicated to achieving optimal outcomes while adhering to company policies and industry regulations.
Overview
6
6
years of professional experience
Work History
Claims Specialist
StateFarm
06.2023 - 09.2024
- Investigated and processed insurance claims in adherence to State Farm's policies and procedures, ensuring timely and accurate resolution for policyholders
- Conducted thorough investigations to validate the extent of damages, injuries, or losses reported by policyholders, using industry-standard tools and methodologies
- Provided exceptional customer service and support to policyholders throughout the claims process, addressing inquiries, concerns, and providing regular updates on claim status
- Collaborated with State Farm agents, adjusters, and third-party vendors to coordinate claim activities, facilitate information exchange, and expedite claim resolution
- Reviewed policy provisions, endorsements, and exclusions to determine coverage eligibility and claim settlement options, communicating findings and recommendations to policyholders and other stakeholders
- Provided guidance and support to policyholders on mitigation measures, loss prevention strategies, and disaster preparedness to minimize future risks and losses
Collections Specialist
American Defense Systems
01.2019 - 05.2023
- Addressed customer inquiries, complaints, and technical issues in a professional and culturally sensitive manner, ensuring a positive customer experience
- Proactively contact customers with overdue balances to facilitate payment
- Utilize collection software and tools to track and manage accounts receivable
- Recorded and documented customer interactions accurately in the CRM system, ensuring comprehensive tracking and follow-up on open issues
- Prepare regular reports on collection activities, including aging analysis and collection metrics
- Analyze trends in accounts receivable and develop recommendations for process improvement
- Provided input on customer support strategies, initiatives, and goals, contributing to the overall success of the customer support department
Skills
- Litigation Support
- Data Analysis
- Conflict Resolution
- Evidence Collection
- Investigative Techniques
- Estimating Costs
- Understanding of Credit
- Billing and Invoicing
- Xactimate
- Interpersonal Skills
- Cultural Sensitivity
- Legal Compliance
- Negotiation and Settlement
- Liability Determination
- Dispute Resolution
- Research Skills
Timeline
Claims Specialist
StateFarm
06.2023 - 09.2024
Collections Specialist
American Defense Systems
01.2019 - 05.2023
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