Summary
Overview
Work History
Education
Skills
Timeline
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DIAMOND MOORE

Shreveport,LA

Summary

Confident and results-driven customer service and sales professional with over six years of experience in high-volume inbound call environments. Specializes in product education, rapport-building, and driving customer satisfaction through active engagement, and upselling techniques. Proficient in CRM platforms, Oracle, NetSuite, and Microsoft Office, with a proven ability to exceed performance metrics and maintain professional service under pressure. Excels in remote environments with a strong technical aptitude, a secure home setup, and a typing speed of 48+ WPM. Passionate about helping customers make informed decisions about technology and services.

Overview

7
7
years of professional experience

Work History

Remote Customer Service Advisor

Concentrix
04.2024 - 10.2024
  • Handled high-volume inbound calls assisting customers with service inquiries, product issues, and account resolution.
  • Built rapport quickly to support client needs and resolve concerns with empathy and professionalism.
  • Utilized Oracle, NetSuite, and CRM systems to assist customers with service selection, status updates, and account verification.
  • Consistently met performance targets for customer satisfaction, speed, and call quality.
  • Demonstrated ability to guide callers through service features and recommend solutions for retention.

Client Relations Analyst

The Dynamic Global Fund LLC
05.2020 - 11.2023
  • Provided personalized financial service and support, including product explanations and account updates.
  • Maintained detailed CRM records and supported client inquiries with attention to accuracy and empathy.
  • Scheduled virtual consultations and collaborated with leadership to enhance client service processes.
  • Balanced performance and service delivery while resolving client issues and managing expectations.

Customer Service & Sales Associate

Gap
04.2018 - 03.2020
  • Engaged customers in retail and phone environments to identify product needs and offer tailored recommendations.
  • Upsold loyalty programs and accessories to enhance customer experience and exceed sales goals.
  • Provided efficient order tracking, returns, and post-sale support with an upbeat and proactive approach.
  • Assisted in training new team members on sales techniques and customer engagement strategies.

Customer Relations Specialist

Regal
12.2017 - 04.2018
  • Handled membership service inquiries, resolved billing issues, and guided customers through account updates.
  • Maintained call logs and documented service outcomes using CRM systems in a fast-paced environment.
  • Worked collaboratively with supervisors to improve service delivery and meet performance benchmarks.

Education

MBA - Finance

Strayer University
05.2027

Bachelor of Science - Psychology

Northwestern State University of Louisiana
05.2022

Skills

  • Inbound sales and customer engagement
  • Product knowledge and guided selling
  • Upselling and cross-selling
  • CRM systems expertise
  • Oracle and NetSuite proficiency
  • High-volume call handling
  • Remote tech readiness
  • Typing speed and secure remote setup
  • Rapport building and conflict resolution
  • Microsoft Office and Google Workspace
  • Customer satisfaction and retention
  • Time management and multitasking
  • Verbal and written communication

Timeline

Remote Customer Service Advisor

Concentrix
04.2024 - 10.2024

Client Relations Analyst

The Dynamic Global Fund LLC
05.2020 - 11.2023

Customer Service & Sales Associate

Gap
04.2018 - 03.2020

Customer Relations Specialist

Regal
12.2017 - 04.2018

MBA - Finance

Strayer University

Bachelor of Science - Psychology

Northwestern State University of Louisiana

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