Diamond Moreno
Dallas,TX
Summary
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
11
11
years of professional experience
Work History
Customer Service Telemarketer
Infocision
09.2023 - Current
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- provide accurate and appropriate changes to improve customer satisfaction
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 200 outbound and inbound calls per day.
- Work with upper management to ensure appropriate ensure changes to improve customer satisfaction.
Assistant Manager
Sonic Drive-in
05.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Ups Store
07.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- lifted up to 70 pounds at once
- Used POS system to enter orders, process payments and issue receipts.
Stock Associate
Ross Dress For Less
08.2014 - 10.2016
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Picked and packed order items lifting boxed weighing 60 pounds
Cashier
Little Caesars Pizza
08.2012 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Karen Wagner High School
San Antonio, TX06.2010
Skills
- Customer Needs Assessments
- New Product Information
- Warm Calling
- Product Knowledge
- Charitable Donations
- Computer Software
- Script Use
- Selling Skills
- Customer Satisfaction
- Auto Dialers
- Solicit Sales
- Inbound Calls
- Raising Funds
Timeline
Customer Service Telemarketer
Infocision
09.2023 - Current
Assistant Manager
Sonic Drive-in
05.2018 - 03.2020
Cashier
Ups Store
07.2017 - 12.2018
Stock Associate
Ross Dress For Less
08.2014 - 10.2016
Cashier
Little Caesars Pizza
08.2012 - 11.2013
High School Diploma -
Karen Wagner High School