Diamond Morris
Westland,MI
Summary
Devoted And Experienced Health care professional skilled in multiple areas with extensive knowledge and experience as a health care representative, patient care tech, and general office knowledge . Providing my professional skills to clients and families throughout the healthcare system. I am seeking new opportunities to continue to apply my current knowledge and experience while gaining more growth and knowledge within this exciting field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Waltonwood Carriage Park
Canton, MI
04.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained frequent supervision of residents unable to call for assistance
Patient Care Representative Prn
Balance Home Care
Troy, MI
05.2017 - 03.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Resident Care Aide
Arden Courts
Sterling Heights, MI
04.2019 - 03.2020
- Ensure patients receive appropriate diet by reviewing their dietary restrictions, food allergies and preferences
- Provide physical support for patients with daily activities and personal hygiene
- Issue behavioral/emotional support and supervision for patients with Alzheimer's and Dementia
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
Certified Nursing Assistant Aide
Balance Home Care
07.2018 - 11.2018
- Provided outstanding patient care and physical support for patients
- Reminded patients to take medications and nutritional supplements
- Trained in catheter change and procedure.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Certified Nursing Assistant - Nursing
Health Care Solutions And Careers Group
Detroit, MI06.2018
Certified Phlebotomist - Phlebotomist
Wayne County Community College
Detroit, MI07.2017
High School Diploma -
Martin Luther King Jr Senior High School
Detroit, MI06.2015
Skills
- Bedsore Prevention
- PPE Usage and training
- Incident Reporting
- Bedside Care
- Extensive Customer Service
- Secure Documentation of Patient records and care
- Obtaining Vitals
- Infection Control
- Labeling Blood Samples
- Communication
- Strong problem solver
- Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
- Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
Identify patients’ needs, clarify information, research every issue and provide solutions
Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
Meet daily, monthly, and quarterly metrics and goals set by management
Communicate effectively with other departments to present solutions to any patient concerns
Ensure work being performed meets internal and external compliance requirements
Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
Various clerical work including faxing, scanning, and copying
Accomplishments
Phlebotomist, Certified Nursing Assistant
Certification
Healthcare Solutions and Career Group Certified Nursing Assistant (June 2018)
Wayne County Community College Certified Phlebotomist (October 2017)
Certified CPR and First Aid (July 2017 )
Timeline
Caregiver
Waltonwood Carriage Park
04.2022 - Current
Resident Care Aide
Arden Courts
04.2019 - 03.2020
Certified Nursing Assistant Aide
Balance Home Care
07.2018 - 11.2018
Patient Care Representative Prn
Balance Home Care
05.2017 - 03.2022
Certified Nursing Assistant - Nursing
Health Care Solutions And Careers Group
Certified Phlebotomist - Phlebotomist
Wayne County Community College
High School Diploma -
Martin Luther King Jr Senior High School