Diamond M. Tyler
Clinton Township,USA
Summary
Experienced Equipment Specialist with 4+ years of experience in logistics, maintenance, and customer service supporting U.S. Army operations. Skilled in analyzing and interpreting complex technical data to ensure equipment readiness and operational efficiency to support U.S. Army’s equipment and supply chain operations. Strong background in regulatory compliance, technical support, and team leadership. Adept at cross-functional collaboration, regulatory compliance, and process improvement to support mission-critical objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Equipment Specialist (1670)
Department of The Army (TACOM)
Warren, MI
10.2021 - Current
- Assist with the planning, development, and completion of the maintenance components of Integrated Logistics Support (ILS) by contributing ideas or technical advice (i.e., two-level maintenance, NMWR/DMWR, SOW, etc.).
- Serve as a principal point of contact (POC) for maintenance issues relating to the national maintenance program.
- Specialize in provisioning by managing and updating logistics systems, while developing and revising technical manuals and provisioning data to ensure accurate, accessible maintenance, and supply information, thereby enhancing system support and achieving the Army’s Operation Readiness goals.
- Assemble information and create acceptable solutions for issues that demand command attention due to their importance and visibility.
- Ensure all tasks are completed (such as field inquiries, CREPS, etc.) by suspense, or that interim responses or requests for extensions are provided.
- Ensure ease of maintenance in system design and support, conduct maintenance evaluations, and determine maintenance allocation/levels of repair.
- Monitor organizational and contractor adherence to system performance benchmarks and milestones.
- Manage and update gun card applications and access.
Logistics Management Specialist (0346)
Department of The Army (TRADOC)
Fort Lee, VA
07.2020 - 10.2021
- Successfully completed the Acquisition Career Development Plan (ACDP), encompassing Intern Logistics (ILog) courses, Master Apprentice Training Plan (MATP), CES Foundation/Basic, Action Officers Development, How the Army Runs, Defense Acquisition University (DAU) online courses, Major and Secondary Item Management, and Logistics Modernization Program (LMP) Fundamentals/Applications training.
- Participated in the On-the-Job Training (OJT) at the Transportation School by creating Critical Task Site Selection Board (CTSSB) packets, including DA Form 5, revision memos, task lists, and board invitations.
- Upgraded gradebooks in the Digital Training Management System (DTMS) for the 88H, 88K, 88L, 88N, and 88M MOS.
- Actively engaged in Transportation School Field Training (TS-FTX), and contributed to digitizing courseware and instructional app development.
- I took part in Quartermaster School (QMS) OJT by participating in training simulations, exercises, and equipment turn-ins across six departments, including the Joint Culinary Center of Excellence (JCCoE), Logistics Training Department (LTD), Training Support Center (TSC), Quartermaster Field Training (QM-FTX), Joint Mortuary Affairs (JMAC), and Aerial Delivery and Field Service Department (ADFSD).
Customer Service Representative
Anthem
Richmond, VA
09.2019 - 07.2020
- Navigating healthcare needs by explaining benefits, solving claim concerns, finding providers, and being a healthcare advocate.
- Ensured superior customer experience by addressing customers' concerns, demonstrating empathy, and resolving problems on the spot.
- Directed inquiries to appropriate teams and departments, ensuring efficient issue resolution.
- Cultivated positive rapport with customers and team members, enhancing client retention and team morale.
Department Manager/Customer Service Representative
Wal-Mart
Greensboro, NC
02.2017 - 07.2019
- Optimized internal policies to improve efficiency and meet demand.
- Resolved customer issues effectively, devising solutions to ensure satisfaction.
- Managed inventory and financial operations, including audits and cash reconciliation.
- Cultivated a team culture focused on customer-centric service, and independent problem-solving.
Education
Bachelor of Science - Biology
North Carolina A&T State University
12.2018
Skills
- Logistics and Provisioning Management
- Operational Readiness Support
- System Support and Sustainment
- Planning and Development
- Problem Solving and Issue Resolution
- Cross-functional Collaboration
- Team Leadership and Coordination
- Supply Chain and Maintenance Data Management
Certification
- 02/01/22, Level 1 Life Cycle Logistics Certification, Logistics
- 10/01/21, DA Logistics Apprentice Program Certification, Army Civilian Career Management Activity
Accomplishments
- 08/07/2024, Star Note
Timeline
Equipment Specialist (1670)
Department of The Army (TACOM)
10.2021 - Current
Logistics Management Specialist (0346)
Department of The Army (TRADOC)
07.2020 - 10.2021
Customer Service Representative
Anthem
09.2019 - 07.2020
Department Manager/Customer Service Representative
Wal-Mart
02.2017 - 07.2019
- 02/01/22, Level 1 Life Cycle Logistics Certification, Logistics
- 10/01/21, DA Logistics Apprentice Program Certification, Army Civilian Career Management Activity
Bachelor of Science - Biology
North Carolina A&T State University
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