Diamond Murphy
Wallace,NC
Summary
Versatile professional with experience in healthcare, customer service, and administrative support. Skilled in building positive relationships with clients, patients, and team members while ensuring accuracy, efficiency, and compliance. Recognized for strong problem-solving, communication, and organizational abilities that contribute to smooth operations and excellent service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Vitality Health & Wellness
Greenville, NC
08.2022 - 02.2023
- Conducted drug screenings, lab work, COVID-19 testing, and administered injections with precision and professionalism.
- Registered patients, updated medical files, and verified insurance coverage in EMR systems.
- Implemented procedures to improve service delivery and client satisfaction.
Medical Records Retrieval Agent
Cotiviti, Inc.
08.2021 - 03.2022
- Retrieved and processed patient medical records for insurance requests, ensuring compliance with privacy regulations.
- Collaborated with cross-functional teams to resolve issues and support claims processes.
- Maintained productivity and accuracy metrics while navigating multiple systems and screens.
- Remote
Patient Care Assistant
Interim Health
Greenville, NC
12.2018 - 01.2020
- Supported patients with daily care, monitored vital signs, and reported health changes to nursing staff.
- Assisted administrative staff with clerical workflows, including record-keeping and account management.
- Ensured professionalism, empathy, and high-quality support for patients and families.
Research Assistant
ECU Health Medical Center
Greenville, NC
08.2017 - 07.2018
- Recruited and registered patients for the Cancer Medication Adherence Study (CMAP).
- Collected and entered data with a high degree of accuracy for clinical research.
- Assisted patients with inquiries, providing clear information and resolving concerns.
Education
Bachelor of Science - Public Health
East Carolina University
Greenville, NC05.2018
Skills
- Customer Service & Patient Advocacy
- Administrative & Clerical Support
- Medical Terminology & EMR Systems
- Microsoft Office Suite (Word, Excel, Outlook)
- Records Management & Insurance Verification
- Problem-Solving & Detail Orientation
- Communication & Team Collaboration
Certification
- Certified Medical Assistant – James Sprunt Community College
- Basic Life Support (BLS), CPR & AED – American Red Cross
Timeline
Certified Medical Assistant
Vitality Health & Wellness
08.2022 - 02.2023
Medical Records Retrieval Agent
Cotiviti, Inc.
08.2021 - 03.2022
Patient Care Assistant
Interim Health
12.2018 - 01.2020
Research Assistant
ECU Health Medical Center
08.2017 - 07.2018
Bachelor of Science - Public Health
East Carolina University