Diamond Patterson

• Identified opportunities for upselling additional products or services based on customer needs.
• Developed positive relationships with customers through friendly interactions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Provided accurate information about products and services to customers.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Tracked orders from start to finish to ensure timely delivery of goods or services.

• Greet patrons

• Take vitals, iron levels, weight

• Assist with computer assessment

• Daily inventory

• Sanitatize and stock facility

• Checked expiration dates on drug products prior to dispensing them to customers.
• Performed administrative duties such as filing, data entry, answering phones.
• Generated labels for compounded medications using an automated system.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Ensured accurate billing information was included on prescription orders prior to processing them.
• Verified accuracy of patient information on prescription orders.
• Resolved customer complaints regarding product quality or quantity issues.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Assisted patients in understanding their medication instructions and usage directions.
• Entered patient profile information into computer systems accurately and completely.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Monitored stock levels of medications in the pharmacy's inventory system.
• Provided medication and other healthcare products to customers accurately and efficiently.
• Processed third-party insurance claims for reimbursement of pharmaceuticals.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Maintained records of controlled substances dispensed according to state regulations.
• Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
• Conducted compliance packaging of prescribed medications into unit dose containers.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Prepared pricing and instruction labels for placement on prescriptions.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Established and updated patient profiles, medications and insurance details.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Educated patients on prescription instructions and answered questions regarding drug side effects.
• Adhered to infection control policies and procedures to prevent spread of disease.

• Developed positive relationships with clients by providing emotional support and guidance.
• Supervised and monitored the safety of clients during recreational activities.
• Organized leisure time activities such as arts and crafts projects, group games, outings.
• Monitored client behavior to ensure compliance with established rules and regulations.
• Participated in team meetings regarding service planning goals and objectives for each individual client.
• Adhered to all organizational policies and procedures related to HIPAA regulations.
• Facilitated communication between clients, families, and other healthcare professionals.
• Implemented behavioral interventions when appropriate following agency protocols.
• Assisted in developing, implementing and monitoring individual service plans.