Diamond Patton
Mesquite,TX
Summary
Dedicated and solutions-oriented Technical Support Specialist with over 5 years of experience in Building Automation, Fire Alarm & Security Systems. Adept at providing top-notch customer service in fast-paced environments, both remotely and in-person. Proven expertise in using cRSP remote services technology, interfacing with diverse teams, and ensuring optimal system health and functionality for clients. A strong advocate for customer feedback to drive continuous improvement and enhance the user experience.
Overview
5
5
years of professional experience
Work History
Prior Authorization Representative
BLUE CROSS BLUE SHIELD
08.2019 - Current
- Notified ordering providers of denied authorizations.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Verified patient's insurance eligibility prior to appointment date for payment purposes.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Clarified patient inquiries and questions to update patient account information in computer system
Customer Service Representative – Building Systems
ADT Security Systems
04.2018 - 03.2020
- Assisted customers with inquiries, troubleshooting, and understanding of building automation and security systems.
- Facilitated remote diagnostics to understand customer issues, collaborating with technical teams for resolutions.
- Delivered clear, concise, and customer-friendly reports on system health and performance.
- Established and maintained strong relationships with clients, ensuring high levels of customer satisfaction.
Technical Support Specialist
TELVISTA
08.2018 - 05.2019
- Served as the primary point of contact for customers seeking assistance with building automation systems.
- Utilized cRSP remote services technology to diagnose and address customer concerns efficiently.
- Coordinated with Service Engineers, Client Service Managers, and Field Specialists to provide comprehensive support to clients.
- Regularly engaged in feedback sessions with customers to improve service delivery and system enhancements.
Education
No Degree - Medical Science
Texas A&M University - Commerce
Commerce, TX01.2016
High School Diploma -
Mesquite High School
Mesquite, TX05.2014
Skills
- Strong Customer Service and Communication
- Building Automation Systems Knowledge
- CRSP Remote Services Technology
- Remote Troubleshooting & Analysis
- Collaborative Teamwork
- Detailed Reporting and Feedback Collection
Languages
English
Native or Bilingual
Timeline
Prior Authorization Representative
BLUE CROSS BLUE SHIELD
08.2019 - Current
Technical Support Specialist
TELVISTA
08.2018 - 05.2019
Customer Service Representative – Building Systems
ADT Security Systems
04.2018 - 03.2020
No Degree - Medical Science
Texas A&M University - Commerce
High School Diploma -
Mesquite High School