Diamond Pearce
Summary
Dynamic and results-driven professional with extensive experience at Johnson & Johnson in patient coordination and benefit verification. Proven ability to enhance customer service and streamline referral processing. Skilled in data entry and analysis, with a strong commitment to health care compliance and effective communication.
Overview
9
9
years of professional experience
Work History
Patient Service Center (Case Manager
Johnson & Johnson
07.2024 - Current
- Serve as the primary point of contact for client and customer inquiries, and escalations.
- Coordinate patient and health care professional (HCP) support services, including benefits verification, and specialty pharmacy triage.
- Complete program enrollments, and coordinate access to affordability programs efficiently.
- Support field teams and HCP offices with timely referral processing and status updates.
- Handle free drug requests and re-approval verifications promptly.
- Identify and triage adverse events and product complaints appropriately.
- Maintain communication with internal operational staff through various channels.
Mechanical Assembler
Siemens
06.2022 - 07.2024
- Keep accurate records of parts used during each assembly task.
- Assist in training new employees on the proper use of tools and equipment related to their job duties.
- Assemble mechanical parts, components or assemblies using hand tools and power tools.
- Clean work area regularly to maintain a safe working environment.
Remote Customer Service Representative
Alorica
02.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Responded to customers' requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Assembler
Collins Aerospace Systems
12.2019 - 02.2021
- Worked at a fast and steady pace to meet production goals.
- Used hand and power tools to assemble products.
- Kept the workstation organized and orderly, making sure production parts, tools, test equipment, and documentation were properly stored and maintained.
- Wired small component boxes.
Cashier
Walmart
06.2016 - 12.2019
- Operated the cash register or POS system to receive payment by cash, check, and debit/credit card.
- Accepted cash and debit/credit card payments, issued receipts, and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Fike High School
Wilson, NC06.2017
Skills
- Benefit verification
- Patient coordination
- Referral processing
- Adverse event reporting
- Affordability programs
- Customer service
- Health care compliance
- Data entry and analysis
Timeline
Patient Service Center (Case Manager
Johnson & Johnson
07.2024 - Current
Mechanical Assembler
Siemens
06.2022 - 07.2024
Remote Customer Service Representative
Alorica
02.2021 - 06.2022
Assembler
Collins Aerospace Systems
12.2019 - 02.2021
Cashier
Walmart
06.2016 - 12.2019
High School Diploma -
Fike High School
Similar Profiles
ANIS TRIKIANIS TRIKI
Medical Science Liaison – Urogenital Tumors at Johnson & Johnson Innovative MedicineMedical Science Liaison – Urogenital Tumors at Johnson & Johnson Innovative Medicine
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Marzena KulisMarzena Kulis
VP, Strategy and Market Development EMEA at Johnson & Johnson MedTechVP, Strategy and Market Development EMEA at Johnson & Johnson MedTech
Russell Kyle KennedyRussell Kyle Kennedy
Warehouse Associate at Johnson & JohnsonWarehouse Associate at Johnson & Johnson
Laura HamptonLaura Hampton
Manager of Access Patient Service Center at Northwestern MedicineManager of Access Patient Service Center at Northwestern Medicine