Diamond Pippen
Clinton Township
Summary
Dynamic Senior Manager excelling in customer service, team leadership, and operational management. Proven ability to enhance team performance and ensure food safety compliance, contributing to customer satisfaction and operational efficiency.
Results-driven professional with extensive experience in employee training and conflict resolution. Skilled in developing comprehensive training programs that enhance staff capabilities and foster teamwork. Committed to operational excellence and maintaining high food safety standards.
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
2026
2026
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Senior Manager
Portillos
Livonia
02.2025 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Led team meetings to communicate goals and improve staff performance.
- Developed training programs to enhance employee skills and knowledge.
Sever
Outback Steakhouse
Southgate
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
Cook's Assistant
Outback Steakhouse
Southgate
- Assisted chefs in food preparation and cooking processes.
- Maintained cleanliness of kitchen areas and food preparation surfaces.
- Operated kitchen equipment such as grills and fryers safely.
Foh/BOH Manager
Outback Steakhouse
Southgate
- Managed kitchen operations to ensure efficient food preparation and service.
- Trained and supervised back-of-house staff in food safety procedures.
Lead sever/Head Bartender
Nickis
Detroit
- Led team in providing exceptional customer service during busy shifts.
- Trained new servers on menu items and restaurant procedures.
Bartender
Sips on six
Detroit
- Crafted and served a variety of cocktails and beverages to customers.
Cook/Prep Cook
Texas Roadhouse
Novi
- Prepared food items according to Texas Roadhouse recipes and standards.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
Assistant General Manager
Bigalora Wood Fired Cucina
Southfield
- Assisted in managing daily restaurant operations and staff scheduling.
- Collaborated with kitchen team to ensure food quality and presentation standards.
Education
Oak Park Highschool
Oak Park, MISkills
- Customer service
- Team leadership
- Employee training
- Operational management
- Food safety compliance
- Conflict resolution
- Staff development
- Process optimization
- Inventory management
Certification
- Serve safe food
Timeline
Senior Manager
Portillos
02.2025 - Current
Sever
Outback Steakhouse
Cook's Assistant
Outback Steakhouse
Foh/BOH Manager
Outback Steakhouse
Lead sever/Head Bartender
Nickis
Bartender
Sips on six
Cook/Prep Cook
Texas Roadhouse
Assistant General Manager
Bigalora Wood Fired Cucina
Oak Park Highschool