Diamond Pirtle
Columbus
Summary
Dynamic professional with a proven track record in passenger safety management and crisis intervention, honed through experiences with Worthington City Schools and SUN Behavioral Health. Excelled in route coordination and de-escalation, significantly enhancing operational efficiency and client well-being. Skilled in Microsoft Office and adept at fostering positive outcomes through negotiation and punctuality.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Worthington City Schools
Worthington, OH
10.2022 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Possesses excellent defensive driving techniques and the ability professional deal with difficult and disruptive passengers.
- Obeyed federal, Ohio and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Mental Health Technician
SUN Behavioral Health
Columbus, OH
01.2019 - Current
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provides direct and indirect care under the direction of RN or LPN/LVN.
- Assist with therapeutic educational groups under the direction of Director of Clinical Services.
Youth Advocate
Saint Vincent Family Services
Columbus, OH
03.2015 - 06.2019
- Conducted assessments to determine types of services individuals required.
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Liaised between children and guardians to best handle issues specific to youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Collections Agent
Alliance Data
Columbus, OH
05.2010 - 10.2015
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Used skip tracing and other techniques to locate debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Associate of Arts - Business Administration
Columbus State Community College
Columbus, OH09-2025
Skills
- Bus route planning
- Route coordination
- Passenger safety management
- Vehicle inspections
- Case Manager
- Crisis Intervention
- Negotiation
- Data Entry
- Microsoft word, Powerpoint, and Excel
- De-escalation
- Punctuality
- Commercial driving
Timeline
School Bus Driver
Worthington City Schools
10.2022 - Current
Mental Health Technician
SUN Behavioral Health
01.2019 - Current
Youth Advocate
Saint Vincent Family Services
03.2015 - 06.2019
Collections Agent
Alliance Data
05.2010 - 10.2015
Associate of Arts - Business Administration
Columbus State Community College