Diamond Pirtle
Columbus
Summary
Dynamic professional with a proven track record in passenger safety management and crisis intervention, honed through experiences with Worthington City Schools and SUN Behavioral Health. Excelled in route coordination and de-escalation, significantly enhancing operational efficiency and client well-being. Skilled in Microsoft Office and adept at fostering positive outcomes through negotiation and punctuality.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Worthington City Schools
10.2022 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Possesses excellent defensive driving techniques and the ability professional deal with difficult and disruptive passengers.
- Obeyed federal, Ohio and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Mental Health Technician
SUN Behavioral Health
01.2019 - Current
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provides direct and indirect care under the direction of RN or LPN/LVN.
- Assist with therapeutic educational groups under the direction of Director of Clinical Services.
Youth Advocate
Saint Vincent Family Services
03.2015 - 06.2019
- Conducted assessments to determine types of services individuals required.
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Liaised between children and guardians to best handle issues specific to youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Collections Agent
Alliance Data
05.2010 - 10.2015
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Used skip tracing and other techniques to locate debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Associate of Arts - Business Administration
Columbus State Community College
Columbus, OH09-2025
Skills
- Bus route planning
- Route coordination
- Passenger safety management
- Vehicle inspections
- Case Manager
- Crisis Intervention
- Negotiation
- Data Entry
- Microsoft word, Powerpoint, and Excel
- De-escalation
- Punctuality
- Commercial driving
Timeline
School Bus Driver
Worthington City Schools
10.2022 - Current
Mental Health Technician
SUN Behavioral Health
01.2019 - Current
Youth Advocate
Saint Vincent Family Services
03.2015 - 06.2019
Collections Agent
Alliance Data
05.2010 - 10.2015
Associate of Arts - Business Administration
Columbus State Community College
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