Diamond Pulgar
Schiller Park,IL
Summary
Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.
Overview
11
11
years of professional experience
Work History
Account Manager, Inside Sales
ENS Security
06.2024 - Current
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Inside Sales Representative/Project Manager
PackSmart, Inc
01.2022 - 06.2024
- Identifying Targets/Opportunities
- Pre-Qualifying opportunities by calling the targets and logging calls, emails, and meetings into Zoho CRM
- Working closely with Outside Sales Rep and manufacturer to deliver proposals within 24-48hrs
- Creating Contract Negotiations
- Building of customer retention.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability via Microsoft Dynamics Nav.
- Using Bloom Growth (also known as traction tools) to attend weekly department meetings and to create reminders for upcoming tasks
- Creating proposals and putting together a plan via Microsoft Word
- Project Management from quote to finish
- Maintaining a highly organized account base and home office space
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
Bookkeeper
MattCave/Nelix
03.2020 - 01.2023
- Calculating the hours of employees for payroll
- Use of QuickBooks to do Profit and Loss reports
- Using Microsoft Access to implement job notes
- Keeping employees accountable for their overtime hours to help to prevent fraud
- Generating bills and invoices for clients via QuickBooks
- Contacting consumers to follow up on past-due invoices
- Submitting check data to QuickBooks
- Bank transaction download and classification
Senior Inside Sales Representative/Account Manager
ADI/Honeywell
01.2014 - 03.2020
- Sales of products and customer service via phone, email and in person
- Providing customers with a wide variety of product selections across multiple product categories determined by immediate needs as well as short- and long-term projects
- Creating spreadsheets for individual jobs including new and current contracts
- Provide detailed quotes per job as needed
- Extensive follow up to deliver superior customer service as liaison between ADI, Manufacturer and Customer
- Assist Marketing with ongoing promotions and advertising including POP creation and implementation
- Assist with seasonal, annual promotions and related activities
- Contribute to receptionist duties to further assist my company as needed
Education
High School - Workers education, upcoming business courses and web graphic classes
Ridgewood High School
05.2009
Skills
- I believe that my ability to manage these tasks efficiently and effectively would be beneficial to your business
- Objection handling
- Pipeline Management
- CRM proficiency
- Cross-selling strategies
- Sales analytics
- Customer Service Management
- Sales Tracking
- Account Management
- Business Planning
Hobbies and Interests
- Crafting
- Website building
- Cooking
- Traveling
Languages
English
Software
Salesforce
Zoho
Microsoft Excel
Microsoft Outlook
Microsoft Dynamics
Acumatica
Timeline
Account Manager, Inside Sales
ENS Security
06.2024 - Current
Inside Sales Representative/Project Manager
PackSmart, Inc
01.2022 - 06.2024
Bookkeeper
MattCave/Nelix
03.2020 - 01.2023
Senior Inside Sales Representative/Account Manager
ADI/Honeywell
01.2014 - 03.2020
High School - Workers education, upcoming business courses and web graphic classes
Ridgewood High School
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