Hi, I’m
Diamond Pulgar
Downers Grove,IL
Summary
Patient experience professional with comprehensive background in healthcare administration. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Strong focus on team collaboration and adaptability to changing needs. Expertise in patient relations, conflict resolution, and service improvement. Dependable and results-driven with commitment to fostering positive healthcare environment.
Overview
12
years of professional experience
Work History
Athletico Physical Therapy
Patient Experience Coordinator
01.2025 - Current
Job overview
- Verified patient insurance eligibility and entered patient information into NextGen & EHR.
- Collaborated with healthcare teams to initiate pre-certifications.
- Worked with patients to schedule them for the duration of the script provided from their MD.
- Created new charts for patients by gathering the patients complete demographics as well as medical history.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
ENS Security
Account Manager, Inside Sales
06.2024 - 01.2025
Job overview
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
PackSmart, Inc
Inside Sales Representative/Project Manager
01.2022 - 06.2024
Job overview
- Identifying Targets/Opportunities
- Pre-Qualifying opportunities by calling the targets and logging calls, emails, and meetings into Zoho CRM
- Working closely with Outside Sales Rep and manufacturer to deliver proposals within 24-48hrs
- Creating Contract Negotiations
- Building of customer retention.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability via Microsoft Dynamics Nav.
- Using Bloom Growth (also known as traction tools) to attend weekly department meetings and to create reminders for upcoming tasks
- Creating proposals and putting together a plan via Microsoft Word
- Project Management from quote to finish
- Maintaining a highly organized account base and home office space
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
MattCave/Nelix
Bookkeeper
03.2020 - 01.2023
Job overview
- Calculating the hours of employees for payroll
- Use of QuickBooks to do Profit and Loss reports
- Using Microsoft Access to implement job notes
- Keeping employees accountable for their overtime hours to help to prevent fraud
- Generating bills and invoices for clients via QuickBooks
- Contacting consumers to follow up on past-due invoices
- Submitting check data to QuickBooks
- Bank transaction download and classification
ADI/Honeywell
Senior Inside Sales Representative/Account Manager
01.2014 - 03.2020
Job overview
- Sales of products and customer service via phone, email and in person
- Providing customers with a wide variety of product selections across multiple product categories determined by immediate needs as well as short- and long-term projects
- Creating spreadsheets for individual jobs including new and current contracts
- Provide detailed quotes per job as needed
- Extensive follow up to deliver superior customer service as liaison between ADI, Manufacturer and Customer
- Assist Marketing with ongoing promotions and advertising including POP creation and implementation
- Assist with seasonal, annual promotions and related activities
- Contribute to receptionist duties to further assist my company as needed
Education
Ridgewood High School
High School from Workers education, upcoming business courses and web graphic classes
05.2009
Skills
- I believe that my ability to manage these tasks efficiently and effectively would be beneficial to your business
- Objection handling
- Pipeline Management
- CRM proficiency
- Cross-selling strategies
- Sales analytics
- Customer Service Management
- Sales Tracking
- Account Management
- Business Planning
Hobbies and Interests
- Crafting
- Website building
- Cooking
- Traveling
Languages
English
Software
Salesforce
Zoho
Microsoft Excel
Microsoft Outlook
Microsoft Dynamics
Acumatica
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
01.2025 - Current
Account Manager, Inside Sales
ENS Security
06.2024 - 01.2025
Inside Sales Representative/Project Manager
PackSmart, Inc
01.2022 - 06.2024
Bookkeeper
MattCave/Nelix
03.2020 - 01.2023
Senior Inside Sales Representative/Account Manager
ADI/Honeywell
01.2014 - 03.2020
Ridgewood High School
High School from Workers education, upcoming business courses and web graphic classes
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