Diamond Purdie
Charlotte,NC
Summary
Reliable and versatile professional with a proven track record across childcare, warehouse operations, and customer service. As a Teacher Assistant, fostered nurturing, educational environments, supporting child development and collaborating with educators to implement effective learning strategies. In warehouse operations, excelled in efficiency, inventory management, and maintaining safety protocols. Demonstrated exceptional interpersonal and problem-solving skills in customer service, ensuring positive client experiences and resolving concerns promptly. Known for strong organizational abilities, teamwork, and adaptability to dynamic environments. A quick learner with a commitment to excellence, consistently exceeds expectations and contributes to organizational success.
Overview
2
2
years of professional experience
Work History
Packing Handler
Frito Lay
Charlotte, NC
09.2024 - 01.2025
- Examined and inspected containers, materials or products to meet quality specifications.
- Monitored and replenished packing supplies as needed to maintain workflow.
- Followed company guidelines for packing methods and packaging materials.
- Stacked boxes or cartons on pallets using proper technique, maximizing pallet loads.
- Drove overall performance by completing work orders on time.
- Labeled packages with required information such as destination and contents.
Customer Service Representative
Spectrum
Charlotte, NC
12.2022 - 01.2025
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Daycare Assistant
Dixon Academy
Charlotte, NC
06.2024 - 09.2024
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Developed positive relationships with parents through communication about their child's daily activities.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Participated in professional development opportunities related to childcare best practices.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Read aloud and played alphabet games to encourage early literacy.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Observed behavioral issues to alert parents or guardians.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
Warehouse Worker
UPS
Charlotte, NC
12.2022 - 05.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Inspected incoming shipments for damage or discrepancies.
- Performed cycle counts to maintain accurate inventory records.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assisted in training new employees on package handling processes.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Managed time efficiently to meet or exceed productivity targets.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Maintained clean and organized work area, adhering to safety standards.
Education
High School Diploma -
Stewart Creek High School
Charlotte, NC01-2023
Skills
- Stock rotation
- Load planning
- Efficient packaging
- Deadline adherence
- Labeling accuracy
- Warehouse navigation
- Account updating
- Complaint resolution
- Scheduling
- Relationship building
- Early education
- Meal coordination
- Safety and supervision
Timeline
Packing Handler
Frito Lay
09.2024 - 01.2025
Daycare Assistant
Dixon Academy
06.2024 - 09.2024
Customer Service Representative
Spectrum
12.2022 - 01.2025
Warehouse Worker
UPS
12.2022 - 05.2024
High School Diploma -
Stewart Creek High School