Diamond Richardson
Williamsburg,VA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Mid Atlantic Eye Physicians
Williamsburg , VA
2023.01 - Current
- Greeted patients, verified patient identification and collected demographic information.
- Scheduled appointments for outpatients using the electronic health record system.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Processed referrals from primary care physicians and other healthcare providers.
- Assisted in obtaining prior authorizations from insurance companies.
- Maintained accurate patient records, including registration data in computer systems..
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Ensured compliance with all relevant laws and regulations governing patient access activities.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Reviewed medical documents for accuracy prior to submission for billing purposes.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Identified errors in coding and corrected them accordingly.
- Verified patient information and insurance coverage in medical records systems.
Assistant Resident Director
HHHunt Senior Living
Williamsburg
2020.11 - 2023.01
- Assisted with recruitment and retention of nursing staff.
- Developed and implemented strategies to promote patient safety and quality care outcomes.
- Coordinated the planning, implementation, evaluation, and documentation of nursing care plans.
- Assessed staffing needs based on patient census and acuity levels.
- Participated in budget preparation activities related to nursing services.
- Created policies and procedures to ensure compliance with state regulations.
- Investigated incidents reported by staff members or patients and families.
- Oversaw daily operations within the department including scheduling shifts and approving time off requests.
- Ensured proper orientation of new hires as well as ongoing training for existing staff members.
- Maintained accurate records of staffing assignments and patient data according to established guidelines.
- Implemented infection control measures according to established protocols.
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
Registered Medication Aide
Spring Arbor WIlliamsburg
Williamsburg
2013.12 - 2023.01
- Performed inventory control duties such as restocking supplies as needed.
- Demonstrated excellent customer service skills when interacting with patients or families.
- Prepared and administered medication to residents per physician's orders.
- Maintained accurate records of all medications dispensed to residents.
- Adhered to established policies and procedures for administering medications.
- Monitored vital signs before, during, and after administration of medications.
- Maintained up-to-date knowledge regarding new drugs, their interactions, contraindications, dosages.
Education
Certification - Medication Aide
Heart To Heart Career Training
Williamsburg, VA01.2015
Skills
- CPR
- Customer Service Skills
- Medical Records
- Receptionist
- Vital Signs
- Medical Office Experience
- Patient Care
- EMR Systems
- Medication Administration
- Caregiving
- Nursing
- Alzheimer's Care
- Dementia Care
- Home Care
- Computer skills
- Microsoft Word
- Microsoft Excel
- Typing
- Problem management
- Management
- Memory Care
- Office Management
- Quality Assurance
- Supervising Experience
- Technical support
- Customer support
- Infection Control Training
- Hospice Care
- Word processing
- Medical terminology
- Communication skills
- Documentation review
- Time management
- Organizational skills
- HIPAA
- Leadership
- ICD-10
- Medical Scheduling
- Medical Coding
- Medical Billing
- Data entry
- Appointment Scheduling
- Registration Management
- Insurance Verification
- Fee Collection
- Phone and Email Etiquette
Certification
- CPR, 01/01/22
- Certified Medication Aide
- CNA
- Certified Medication Technician
Languages
English, Expert
References
References available upon request.
Timeline
Patient Access Coordinator
Mid Atlantic Eye Physicians
2023.01 - Current
Assistant Resident Director
HHHunt Senior Living
2020.11 - 2023.01
Registered Medication Aide
Spring Arbor WIlliamsburg
2013.12 - 2023.01
Certification - Medication Aide
Heart To Heart Career Training
- CPR, 01/01/22
- Certified Medication Aide
- CNA
- Certified Medication Technician
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