Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Ritzie

Management
Albany ,NY

Summary

Proactive manager with experience over 11 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Forward-thinking manger with 11 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.

Diligent manger with over 11 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Overview

11
11
years of professional experience

Work History

Crew Member

Panera Bread
Colonie, NY
04.2022 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Manager

McDonald's
Albany , NY
03.2017 - 04.2022
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Handled over thousands of dollars in funds each day in fast-paced environment.
  • Cross-trained in every store role to maximize operational knowledge.
  • Upheld internal standards and productivity goals to meet targets.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.

Manager

Brueggers bagels
Albany , NY
04.2018 - 12.2019
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Dietary Aide

Hudson park rehabilitation and nursing center
Albany, NY
01.2013 - 10.2017
  • Set over [Number] tables before patients arrived to maintain efficiency of meal services.
  • Helped patients with special needs eat meals with kindness and patience.
  • Served specific meals to patients with special dietary needs.
  • Used [Type] dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Assisted chef with meal prep for 100s of patience daily meals, following strict sanitation and food handling guidelines
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Assessed clients' overall physical health with body composition scale measurements.
  • Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.

Education

High School Diploma -

Albany High School
Albany, NY
06.2011

Skills

  • Issue and conflict resolution
  • Contract development and management
  • CRM
  • Project management
  • Merchandise restocking
  • Customer Service
  • Product Knowledge
  • Money Management
  • Sales and Promotions
  • Customer greeting
  • Training and mentoring
  • Cash management
  • Credit and cash transactions
  • Effective customer upselling
  • Cash drawer balancing
  • Payment processing
  • Bank deposits
  • Cash register operation
  • Loss prevention
  • Coin counting
  • Issue and conflict resolution
  • Sales Techniques
  • Staff development
  • Team management
  • First Aid/CPR
  • Inventory management
  • Team building
  • Supervision
  • Communications

  • First-aid
  • Sanitization
  • Issue and conflict resolution
  • Healthcare
  • Meal preparation
  • Meal Planning
  • Cleaning equipment
  • Diet
  • Nutrition
  • FDA food guidelines
  • Safe food handling practices
  • Up-selling

Timeline

Crew Member

Panera Bread
04.2022 - 10.2023

Manager

Brueggers bagels
04.2018 - 12.2019

Manager

McDonald's
03.2017 - 04.2022

Dietary Aide

Hudson park rehabilitation and nursing center
01.2013 - 10.2017

High School Diploma -

Albany High School

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