Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Roberts

Orlando

Summary

Experienced and licensed cosmetologist with a strong passion for the beauty industry. Proficient in a wide range of beauty techniques and treatments, including hair styling, makeup application, and skincare. Committed to providing exceptional customer service and creating personalized experiences that leave clients feeling confident and satisfied. Stay updated on the latest trends and techniques through ongoing professional development. Dedicated to delivering top-notch results and exceeding client expectations in every service provided.

Overview

12
12
years of professional experience

Work History

Stylist

Self Employed
05.2020 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.

Technician

Lice Troopers
04.2018 - 08.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Cashier/cook

Universal Studios
06.2015 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier/cook

McDonalds
01.2013 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Associates Degree - General Studies

Valencia Community College
Orlando, FL

Skills

  • Customer service
  • Product knowledge
  • Multitasking and organization
  • Attention to detail
  • Creative thinking
  • Teamwork and collaboration
  • Excellent communication
  • Store opening and closing
  • Relationship building
  • Relationship building and management
  • Organization
  • Product recommendations
  • Product merchandising
  • Brand promotion
  • Active listening
  • Trend awareness
  • Creative vision
  • Building positive rapport
  • Cosmetology
  • Sales promotions
  • Hair styling

Timeline

Stylist

Self Employed
05.2020 - Current

Technician

Lice Troopers
04.2018 - 08.2019

Cashier/cook

Universal Studios
06.2015 - 05.2018

Cashier/cook

McDonalds
01.2013 - 06.2015

Associates Degree - General Studies

Valencia Community College

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