Diamond Rodriguez

Supervisory and Management Duties


1. Resolved employee and customer conflicts, ensuring timely and satisfactory resolutions.
2. Supervised and motivated team members to achieve sales goals, improve customer satisfaction, and maintain high levels of productivity.
3. Conducted performance evaluations, provided feedback, and implemented corrective actions to improve employee performance.


- Operational Duties:
1. Utilized POS systems to process orders, manage inventory, and analyze sales data.
2. Managed inventory levels, monitored stockroom organization, and optimized inventory turnover.
3. Ensured compliance with health and safety regulations, maintaining a safe work environment.
4. Conducted regular audits to identify discrepancies and implement corrective measures.
5. Performed regular cycle counts to verify physical inventory matches system records.
Technical Duties:
1. Investigated and resolved technical issues with credit card machines, PIN pads, and other electronic payment systems.
2. Performed basic troubleshooting and maintenance on electrical equipment, including credit card machines and POS systems.
3. Coordinated with technical support teams to resolve complex technical issues.

- Financial and Compliance Duties:
1. Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed.
2. Ensured compliance with company policies, procedures, and regulatory requirements.
3. Managed cash handling, credit card transactions, and deposits, ensuring accuracy and compliance with company policies.

- Additional Duties:
1. Trained new employees on POS systems, inventory management, and customer service procedures.
2. Analyzed sales data and inventory levels to identify trends and opportunities for improvement.
3. Implemented process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

• Key Responsibilities:
  - Coordinated and executed safe transportation of crew members to designated sites, ensuring timely arrivals and departures.
  - Conducted thorough vehicle inspections to identify potential issues, performed routine maintenance tasks, and documented findings.
  - Provided clear and concise written documentation of incidents, including call-outs by operators, to facilitate follow-up actions.
  - Demonstrated excellent communication skills, both verbal and written, to effectively interact with clients, operators, and internal stakeholders.
  - Utilized strong organizational skills to optimize trip assignments, minimize costs, and maximize operational efficiency.
  
  
  Electrical and Technical Skills:
  - Performed load testing on batteries to ensure optimal performance and identify potential issues.
  - Utilized multimeters to measure voltage, current, and resistance, troubleshooting electrical systems and identifying faults.
  - Applied knowledge of electrical systems to diagnose and resolve vehicle issues, minimizing downtime and ensuring efficient operations.
  
  
  Administrative and Operational Duties:
  - Maintained accurate records, including dispatch communication logs and trip documentation.
  - Managed incoming calls, courtesy calls, and filing tasks, ensuring seamless administrative operations.
  - Provided exceptional customer service, promptly updating clients on location and ETA.

Key Responsibilities:
- Conducted proactive video surveillance using CCTV monitors and controllers to ensure site security and safety.
- Monitored and responded to various communication systems, including security and engineer radio networks, telephones, and emergency phones.
- Effectively managed access control systems to regulate and monitor individual access to secure areas.
- Implemented key control policies, issuing and tracking building keys and access cards to authorized personnel while maintaining accurate logs and audits.
- Maintained comprehensive records, including 24-hour activity logs, security reports, and other relevant documentation.
- Coordinated after-hours building access, ensuring seamless and secure entry for authorized individuals.
- Demonstrated strong observational skills, reporting and documenting all security-related incidents and activities during shifts.

- Spearheaded daily operations, driving sales growth and member engagement through strategic leadership and team management.
- Developed and implemented effective sales strategies, consistently meeting and exceeding quotas.
- Built and maintained strong relationships with clients, prospects, and staff, ensuring exceptional customer service and retention.
- Trained, scheduled, and managed staff, fostering a positive and productive work environment.
- Analyzed sales reports, identified trends, and made data-driven decisions to optimize sales performance.
- Demonstrated expertise in client retention, developing and implementing methods to increase member satisfaction and loyalty.

- Presented company programs and products to guests and prospects, showcasing expertise in sales and marketing.
- Collaborated with the Camp Director to develop and implement client retention strategies.
- Managed administrative tasks, ensuring accuracy and efficiency in data entry, reporting, and record-keeping.
- Provided exceptional customer service, handling member inquiries and resolving issues in a timely and professional manner.
- Maintained a strong online presence, utilizing social media to promote the facility and engage with members.

- Provided high-quality patient care, charting daily activities and reporting to guardians.
- Collaborated with nurses and parents to develop and implement personalized care plans.
- Demonstrated strong communication skills, ensuring effective coordination of care and services.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
• - Provided exceptional customer service, assisting patrons in locating products and responding to inquiries.
  - Maintained a clean and sanitary work environment, adhering to health and safety standards.