Diamond Ross
3932 Ajanders Dr. Memphis,TN
Summary
Invested Business Professional dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in business and customer service. Respectful and compassionate professional offering 7-year background serving community by providing guidance for clients in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Caseworker
Child Support Service
01.2022 - 08.2023
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Performed case management tasks to enforce court-ordered child support obligations.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases
- Evaluated income and expense data of non-custodial parents to determine support capability
- Provided genetic testing to determine paternity needs
Shipping Clerk
NIKE
06.2021 - 02.2023
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled day-to-day shipping and receiving overseeing more than 5,000 packages per day
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
- Processed required paperwork to expedite handling of shipped and received goods
Customer Service Representative
Campbell Clinic
08.2020 - 08.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Updated account information to maintain customer records.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change
- Developed customer service policies and procedures to meet and exceed industry service standards
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Educated customers about billing, payment processing and support policies and procedures
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
- Followed comprehensive clinical protocols to safeguard patient safety
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Clerical Associate
Firestone Dental Group
03.2017 - 09.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Developed correspondence letters, memos, and emails.
- Assisted with budgeting and financial management to keep office operating within budget
- Managed daily data entry and kept clerical information accurate and up-to-date
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
Education
Associate of General Studies - BUSINESS
SOUTHWEST COMMUNITY COLLEGE
MEMPHIS,TN05.2022
High School Diploma -
Memphis Business Academy High School
Memphis, TN05.2017
Skills
- Customer Service Skills
- Safety Protocols
- Microsoft Office
- Verbal and Written Communication
- Human Resources (HR)
- Business Operations
- Case Assessments
- Quality Standards
- Crisis Situations
- Clerical Support
- Individualized Service Plans
- File and Database Management
Certification
- Certified PT - Phlebotomy Technician -2023
- Licensed Security Officer - 2022
Timeline
Social Caseworker
Child Support Service
01.2022 - 08.2023
Shipping Clerk
NIKE
06.2021 - 02.2023
Customer Service Representative
Campbell Clinic
08.2020 - 08.2021
Clerical Associate
Firestone Dental Group
03.2017 - 09.2020
Associate of General Studies - BUSINESS
SOUTHWEST COMMUNITY COLLEGE
High School Diploma -
Memphis Business Academy High School
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